
Customer Service Associate
2 days ago
Work Avenue and Business Solutions Incorporated is seeking energetic and dedicated individuals to join our dynamic team as Customer Service Associates. This full-time position is based in Cebu, Central Visayas, and offers an excellent opportunity for those looking to kickstart their career in customer service, including fresh graduates.
What you'll be doing
- Providing exceptional customer service and support to our clients through inbound and outbound call handling
- Responding to customer inquiries and complaints in a prompt, professional and empathetic manner
- Accurately documenting customer interactions and transactions
- Identifying and escalating any complex issues that require further assistance
- Continuously seeking opportunities to improve customer satisfaction and experience
- Adhering to company policies, procedures and quality standards
What we're looking for
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
- Basic computer proficiency and familiarity with customer relationship management (CRM) tools
- Flexible and adaptable, with the willingness to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a genuine passion for helping others
- Freshers are welcome, as we provide comprehensive training and support to help you succeed in this role
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