
Operations Assistant
4 days ago
Location: Hybrid
(may be Remote)
Engagement Type: Full-Time Contract-Based Role
Salary Range: Php35,000 – Php50,000 / month (commensurate with Experience)
We're hiring an operations powerhouse to assist the Head of Operations on workflow automation and work-management. You'll own workspace governance, build reliable no-code/low-code automations, and turn fuzzy requests into clean, scalable processes. You won't be "just an assistant"; you'll be the builder who makes the systems run.
Job Scope
- Work management governance:
Structure, naming conventions, permissions, automations, views, dashboards, formulas/rollups, and reporting to keep the workspace tidy, fast, and trusted. - Automation platform builds:
Design, build, and maintain scenarios/flows across platforms (e.g., Make, Zapier, n8n) with webhooks, branching, iterators, retries, logging, and alerts. - Process design:
Translate business goals into durable workflows spanning the work-management tool (currently ClickUp) and automation platforms; add light scripting/HTTP modules as needed. - Data integrity:
Keep fields, statuses, and references consistent across tools (e.g., HubSpot work-management), and enforce required data at intake. - Documentation & enablement:
Write SOPs, short playbooks, and quick Looms; run office hours so teams can self-serve. - Monitoring & incident response:
Track runs, investigate failures quickly, ship fixes, and add preventative guardrails.
Day-to-Day Responsibilities
- Admin & power-user for the work-management platform (spaces/folders/lists, automations, dashboards, templates, forms, permissions).
- Build/maintain automation scenarios that connect our work-management platform, HubSpot, Slack, Google Workspace, and webhooks.
- Create and iterate on
intake forms
and downstream automations to speed handoffs and ensure data completeness. - Partner with Sales/Support/Integrations to refine requests, propose better defaults, and standardize workflows.
- Publish SOPs with screenshots/GIFs; lead short trainings.
- Track metrics (cycle time, run success rate, data hygiene) and drive continuous improvement.
Required Experience
- 4+ years
advanced experience in a work-management platform (ideally ClickUp; Asana/Monday/Jira welcome): architecture, automations, dashboards, formulas, workload/box views, permissions, templates, and governance at scale. - 2+ years
building production automations in
Make
and at least one of
Zapier
or
n8n
(error handling, branching, iterators, variables, data stores, HTTP/API). - Proven record turning business requirements into adopted workflows for non-technical teams.
- Solid JSON, REST APIs, and webhook fundamentals (auth, pagination, rate limits, idempotency).
- Excellent written documentation; comfortable training end users.
Nice to Have
- Introduced governance to messy workspaces (naming, archiving, permissions, templates).
- Built AI summaries or analytics dashboards from operational data.
- Work with ClickUp API/webhooks or Make data stores.
- Healthcare/HIPAA familiarity; Slack/Google Workspace automation; basic SQL or Apps Script.
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