Operations Assistant

14 hours ago

Cebu City, Central Visayas, Philippines Curogram Full time ₱1,080,000 - ₱2,520,000 per year

Location: Hybrid
(may be Remote)

Engagement Type: Full-Time Contract-Based Role

Salary Range: Php35,000 – Php50,000 / month (commensurate with Experience)

We're hiring an operations powerhouse to assist the Head of Operations on workflow automation and work-management. You'll own workspace governance, build reliable no-code/low-code automations, and turn fuzzy requests into clean, scalable processes. You won't be "just an assistant"; you'll be the builder who makes the systems run.

Job Scope

  • Work management governance:
    Structure, naming conventions, permissions, automations, views, dashboards, formulas/rollups, and reporting to keep the workspace tidy, fast, and trusted.
  • Automation platform builds:
    Design, build, and maintain scenarios/flows across platforms (e.g., Make, Zapier, n8n) with webhooks, branching, iterators, retries, logging, and alerts.
  • Process design:
    Translate business goals into durable workflows spanning the work-management tool (currently ClickUp) and automation platforms; add light scripting/HTTP modules as needed.
  • Data integrity:
    Keep fields, statuses, and references consistent across tools (e.g., HubSpot work-management), and enforce required data at intake.
  • Documentation & enablement:
    Write SOPs, short playbooks, and quick Looms; run office hours so teams can self-serve.
  • Monitoring & incident response:
    Track runs, investigate failures quickly, ship fixes, and add preventative guardrails.

Day-to-Day Responsibilities

  • Admin & power-user for the work-management platform (spaces/folders/lists, automations, dashboards, templates, forms, permissions).
  • Build/maintain automation scenarios that connect our work-management platform, HubSpot, Slack, Google Workspace, and webhooks.
  • Create and iterate on
    intake forms
    and downstream automations to speed handoffs and ensure data completeness.
  • Partner with Sales/Support/Integrations to refine requests, propose better defaults, and standardize workflows.
  • Publish SOPs with screenshots/GIFs; lead short trainings.
  • Track metrics (cycle time, run success rate, data hygiene) and drive continuous improvement.

Required Experience

  • 4+ years
    advanced experience in a work-management platform (ideally ClickUp; Asana/Monday/Jira welcome): architecture, automations, dashboards, formulas, workload/box views, permissions, templates, and governance at scale.
  • 2+ years
    building production automations in
    Make
    and at least one of
    Zapier
    or
    n8n
    (error handling, branching, iterators, variables, data stores, HTTP/API).
  • Proven record turning business requirements into adopted workflows for non-technical teams.
  • Solid JSON, REST APIs, and webhook fundamentals (auth, pagination, rate limits, idempotency).
  • Excellent written documentation; comfortable training end users.

Nice to Have

  • Introduced governance to messy workspaces (naming, archiving, permissions, templates).
  • Built AI summaries or analytics dashboards from operational data.
  • Work with ClickUp API/webhooks or Make data stores.
  • Healthcare/HIPAA familiarity; Slack/Google Workspace automation; basic SQL or Apps Script.

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