Operations Assistant

3 days ago

Cebu City, Central Visayas, Philippines RemoteRaven Full time ₱600,000 - ₱1,200,000 per year

Job Title: Operations Assistant – VA Management Focus

Location: Remote

Salary: Competitive / Based on Experience

Employment Type: Full-Time

About Us:

Remote Raven is a global recruitment agency connecting businesses with top-tier Virtual Assistants (VAs). We go beyond recruitment to become long-term partners in operational success, helping clients and VAs thrive.

Role Overview:

We are seeking a highly organized, people-focused Operations Assistant to support our Director of Operations in managing our growing VA network. This role focuses on VA coaching, retention, relationship building, attrition management, and stakeholder communication.

Key Responsibilities:

1. VA Relationship & Success

  • Support onboarding and address day-to-day VA concerns
  • Build rapport through regular check-ins to improve retention
  • Monitor VA performance and satisfaction

2. Stakeholder Communication Coaching

  • Coach VAs on email, meeting, and reporting etiquette
  • Provide real-time feedback to improve client interactions
  • Lead communication and training sessions

3. Attrition & Perception Management

  • Identify early warning signs of disengagement
  • Collaborate on retention strategies and action plans
  • Conduct exit interviews and gather actionable insights

4. Operational Support

  • Schedule reviews, trainings, and check-ins
  • Maintain accurate records and reports
  • Assist in SOP creation and workflow improvements

What Success Looks Like:

  • High VA retention and strong performance metrics
  • Positive client feedback and satisfaction
  • Documented coaching and measurable improvements
  • Seamless operational support for the Director of Operations

Qualifications:

Required:

  • 2+ years experience in operations, HR, or remote team support
  • Excellent written and verbal English communication
  • Strong organizational and multitasking skills
  • Experience coaching or mentoring remote employees

Preferred:

  • Background in VA or remote staffing
  • Familiarity with performance reviews and training delivery

Tools You'll Use:

  • Office 365 (Outlook, Excel, Word)
  • Microsoft Teams
  • Workable
  • Jotform
  • Canva

Why Join Us:

  • Make a global impact on careers and businesses
  • Collaborate with a purpose-driven, fully remote team
  • Help shape the future of remote work

How to Apply:

Send your application to

with the subject line:

JobStreet Applicant | Operations Assistant | [Your Full Name]

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