WFH - Phone Agent

2 weeks ago

Manila, National Capital Region, Philippines Brunt Work Full time ₱420,000 - ₱600,000 per year

Overview

We are seeking detail-oriented and motivated professionals to support student outreach efforts. In this role, you'll connect with prospective students, verify lead information, and ensure accurate handoffs to enrollment counselors while following strict compliance protocols.


Job Highlights

  • Monthly Rate: Php 35,000-37,000
  • Number of Paid Hours Per Week:
  • Schedule: Monday–Friday, 11:00 AM to 8:00 PM MST (subject to change based on account needs)
  • Work Arrangement: Work from home
  • Contract: Independent Contractor
  • Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

  • Execute scripted outreach via phone, text, and email to prospective students for bachelor's and graduate completion programs.
  • Verify lead information including name, contact details, and intended program/field of study.
  • Warm transfer prospective students to the correct enrollment counselor during approved hours (Monday–Friday, 8 AM–4:30 PM CST).
  • Schedule appointments using the appropriate calendar links and complete the process including code verification.
  • Apply final dispositions in Five9 to prevent redundant callbacks (e.g., Warm Transfer, Scheduled Appointment, Disqualified).
  • Document all interactions in Five9 with detailed, professional notes using standard templates.
  • Follow backup procedures when student owners are unavailable (call buddy system, backup numbers, or secondary counselors).
  • Adhere to strict scripting protocols, including voicemails, email and text templates, and communication frequency timelines.
  • Mark leads as Qualified, Unqualified, or Update Needed per institutional definitions and standards.
  • Respect opt-out requests immediately and report email-only or do-not-contact requests through official channels.
  • Maintain data accuracy and uphold confidentiality standards as per institutional policies.

Requirements

  • Excellent verbal and written communication skills with strong attention to detail.
  • Ability to follow scripts and adhere to structured outreach timelines and compliance standards.
  • Previous experience in a call center, admissions, or customer service preferred.
  • Availability to work within designated call hours and comply with appointment protocols.
  • High attention to detail and accuracy.

Independent Contractor Perks

  • Permanent Work from Home
  • Immediate Hiring
  • Steady Freelance Job
  • With HMO Coverage for eligible locations

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, technical check of your computer, and voice recording. Applications with complete requirements will be prioritized.

ZR_27994_JOB

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