General Virtual Assistant

3 days ago

Work from Home, Philippines Dynamic Offshore Pty Ltd Full time ₱35,000 - ₱45,000 per year

Position Title: General Virtual Assistant (with ServiceM8 Experience)

Schedule: Monday – Friday, 9:00 am - 5:30 pm NSW, AU Time or 7:00 AM – 3:30 PM PH Time

Holiday to follow: NSW, AU Holidays

Workdays: Mon - Fri

Work Set-up: Work From Home or office.

Work Details: Full-time

About the Role

Our client, a growing business in the building and fire protection industry, is seeking a proactive and detail-oriented General Virtual Assistant to join their team. The ideal candidate will bring experience with ServiceM8, strong customer-facing communication skills, and a positive, adaptable attitude. This role combines general administration with customer support, website updates, and process development.

Key Responsibilities

· Manage and update workflows using ServiceM8.

· Handle customer-facing communications, including lead calls, emails, and enquiries.

· Perform general administrative tasks such as scheduling, email management, and document control.

· Update and maintain website content, particularly on Shopify or similar platforms.

· Support the development of procedures, FAQs, and checklists for internal processes.

· Provide assistance with industry-specific admin tasks and project documentation.

· Support social media management (where experience allows).

Skills & Experience

Must-Haves:

· 2–3 years' experience in an administrative or virtual assistant role.

· Strong knowledge and hands-on experience with ServiceM8.

· Excellent written and verbal communication skills, with a professional and customer-facing approach.

· Positive attitude with a willingness to learn and adapt.

· Familiarity with building/construction industry terminology.

· Solid general admin skills, including scheduling, data entry, and document preparation.

· Ability to manage and update website content (Shopify preferred).

· Prior knowledge of fire protection products (advantageous but not essential).

Nice-to-Haves:

· Experience with Shopify or other e-commerce platforms.

· Prior exposure to FAQ development, procedure writing, and system setup.

· Background in social media management.

Perks & Benefits:

· Company-provided desktop/laptop with back-up internet.

· HMO from day one.

· 15 Vacation + 5 Sick Leaves.

· Annual performance reviews.

· Employee loan facilities.

· Fun company events with prizes and recognition.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Work from home

Application Question(s):

  • How much would your asking salary package (PHP) be?

Experience:

  • Shopify or similar: 2 years (Required)
  • construction or fire protection industry (AU Client): 1 year (Required)
  • ServiceM8: 1 year (Required)

Work Location: Remote

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