Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Angkas Full time ₱150,000 - ₱250,000 per year

Join our team at Angkas and help us provide exceptional customer service to our valued customers

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.

As a Customer Experience Associate, you will be responsible for

  • Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.
  • You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
  • Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.
  • Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
  • Participate in ongoing training and development programs.
  • Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
  • Adhere to company policies and procedures.

Requirements

At Angkas, we are looking for a Customer Experience Associate who possesses:

  • At least 6 months of customer service experience or any client facing roles
  • Excellent communication skills in Tagalog and English
  • Ability to work on a shifting schedule and amenable to work onsite 5x a week
  • Amenable to start in a project based contract
  • Fresh graduates are also welcome to apply

Interview process includes: 1 day hiring process You may expect the following assessments;

  • Mock call assessment
  • Typing test (passing 35wpm)

Benefits

Why join Angkas?

  • Freedom of work
  • Work life balance
  • Free meal and use of gym
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology

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