Customer Service

2 weeks ago

Makati City, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱200,000 - ₱250,000 per year

Customer Service and Sales Specialist

Are you a motivated and enthusiastic professional with a strong sales mindset?

If you're passionate about delivering great customer experiences and have a knack for sales, we want you on our team

We're looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with clients across various communication channels

As a Customer Service and Sales Specialist, you will not only provide top-quality support to our clients but also play a crucial role in driving sales through proactive engagement. Your ability to connect with clients, both through voice and non-voice mediums, and effectively upsell our services will be key to your success in this role.

Job Description:

  • Confidently interact with clients across all social media platforms, answering inquiries and booking appointments to come to our centers.
  • Provide exceptional client support and ensure a positive overall customer experience using various social media platforms.
  • Act as the first point of contact, creating a welcoming and positive impression for potential clients.
  • Proactively manage and nurture potential clients, with a strong focus on upselling and driving additional sales.

Qualifications:

  • Candidate must possess strong proven experience in inbound/outbound sales calls or the like.
  • Possess clarity in communicating, superb verbal and written communication skills.
  • Must be quick in understanding direction and empathetic in responding to clients' inquiries.
  • Previous experience in a customer service role is preferred
  • Sound judgment and excellent problem-solving skills
  • Ability to respond appropriately under pressure
  • Adept in providing a positive customer experience
  • Can handle customer service and social media at the same time.
  • Required skill(s): Customer account management, Customer Care, Communication skill, and Social Media.
  • Ability to multi-task and cater to a number of clients at the same time.
  • At least 2 years (s) of working experience in the related field is required for this position.
  • Applicants must be willing to work on-site in Makati City.

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