Process Manager

2 days ago

Makati City, National Capital Region, Philippines SOLUTIONS EXCHANGE, INC. Full time ₱1,500,000 - ₱2,500,000 per year

Position Overview

The
Process Manager
is responsible for driving process improvement, governance, and standardization across the organization's software delivery teams. This role ensures that delivery processes, change management practices, and product baselines are consistently applied and continuously improved.

Key Responsibilities

1. Process Governance & Improvement

  • Review and optimize end-to-end delivery processes across all project phases.
  • Identify bottlenecks and implement improvements to enhance quality and efficiency.
  • Standardize tools, templates, and workflows with PMO, QA, and DevOps teams.
  • Maintain a process improvement backlog and track initiatives to completion.

2. Change Management (CMB)

  • Oversee all project-level change requests and ensure proper assessment and approval.
  • Maintain change traceability from testing to production.
  • Coordinate with PMs and BAs for impact analysis before review.

3. Deployment Governance (CAB)

  • Lead CAB meetings for production deployments and readiness checks.
  • Review release notes, deployment schedules, and rollback plans for compliance.
  • Ensure all production changes are tested, approved, and documented.

4. Product Roll-Up & Standardization

  • Consolidate project fixes and enhancements into the base product.
  • Coordinate with Technical and Release teams for roll-up planning.
  • Conduct audits to ensure consistency across client environments.

5. Reporting & Compliance

  • Provide regular reports on process improvements and change management metrics.
  • Support internal/client audits and ensure governance compliance.

Qualifications

  • Bachelor's degree in
    Information Technology
    ,
    Computer Science
    ,
    Industrial Engineering
    , or related field.
  • Minimum
    5 years of experience
    in software delivery, project management, process improvement, or governance.
  • Strong understanding of
    SDLC
    ,
    ITIL change management
    , and
    Agile/Scrum methodologies
    .
  • Experience coordinating
    CAB/CMB
    or similar governance frameworks.
  • Familiarity with
    JIRA
    ,
    Confluence
    , and
    DevOps CI/CD pipelines
    preferred.
  • Excellent analytical, communication, and facilitation skills.
  • PMP certification
    is an advantage but not required.

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