Process Manager

• REQ
• 19/09/2025
• Consultancy
• Makati City, Filipijnen
• ING Hubs

Job Description – Process Epert (Local Hubs)

Do you get ecited about leading process improvement initiatives that deliver measurable outcomes? Are you passionate about applying deep process management epertise to help ING drive its strategic ambitions? Do you enjoy coaching others and building organizational process capabilities? Then read on

Organizational Contet:

With its "Making the Difference" strategy, ING addresses transformational forces shaping the banking industry — including shifting customer epectations, FinTech disruption, regulatory pressures, and the push toward digitalization.

Our goal is to become the net-generation digital bank: one that delivers a clear, convenient, and consistent customer eperience across borders.

The Process Management team, part of the Change & Transformation Eperts, plays a vital role in making this strategy a reality.

What the Process Management Team Does:

The Process team creates business value by enabling easy, uniform, and digital processes. This is achieved through:

• Establishing and maintaining global standards and best practices
  Designing and e- ecuting end-to-end process improvements
• Building process craftsmanship and core competencies within ING Hubs Philippines

We are a diverse, collaborative, and high-performing team that is passionate about impact, learning, and having fun at work.

Your Role

Core Responsibility – Eecuting and Implementing Projects

You will lead and coordinate cross-functional process improvement initiatives that span across ING countries, domains, and business functions. As a Process Epert, you are responsible for:

• Managing project delivery, ensuring timelines, scope, and value delivery
• Coaching team members, especially junior eperts, to build capabilities and deliver results
• Engaging stakeholders at all levels, from front-line operations to senior leadership
• Identifying process improvement opportunities, supported by analytics and insights
• Collaborating with subject matter eperts across COO domains (e.g., sourcing, analytics, business controls, risk)

Setting Global Standards & Design

You will actively co-create and institutionalize global process standards. This includes:

• Collaborating with Epert Leads and Process Eperts across ING

• Standardizing conventions, definitions, KPIs, metrics, and best practices in:

• Process digitalization

• Operational and performance management
• Process ownership and leadership

Increasing Process Craftsmanship

You will contribute to raising the process maturity and capabilities across ING by:

• Delivering training sessions through the Process Management Academy in a per request basis
  Providing coaching in LEAN, Si- Sigma, and Continuous Improvement
• Supporting business lines and teams to embed continuous improvement into daily operations and performance management

Skills Needed:

We're looking for a results-driven, analytical, and people-oriented professional with a well-rounded skill set. You must demonstrate the following technical, leadership, and interpersonal competencies:

• Analytical & Problem-Solving Skills

• Advanced process analysis and mapping skills (e.g., SIPOC, VSM)

• Ability to quickly identify root causes using data-driven tools (e.g., 5 Whys, Fishbone)
• Competent in data interpretation, using Ecel, Power BI, or similar tools to support evidence-based decisions

• Strong ability to translate insights into actionable improvements

• Project & Change Management Skills

• Strong ability to manage multiple projects simultaneously, with structured planning and milestone tracking
  E- perienced in leading cross-functional and cross-country initiatives in matri organizations

• Skilled in driving change, securing buy-in, and overcoming resistance

• Solid grasp of Lean Si Sigma, process governance, and continuous improvement models

• Coaching & Capability Building

Demonstrated e

• perience in mentoring and developing junior process professionals

• Ability to eplain comple process concepts in a simple and structured manner

• Collaboration & Communication

E

• ceptional written and verbalcommunication skills
• Ability to engage, influence, and build trust with senior leaders, process owners, and front-line teams
• Strong stakeholder management, especially across diverse cultural and functional settings

• Comfortable in presenting to eecutives and facilitating working sessions at all levels

• Leadership Behaviors

• High degree of initiative, ownership, and self-direction

• Positive "can-do" attitude — always solution-focused
• Tenacious, impact-driven, and able to deliver under pressure
• Confident in constructively challenging the status quo

Background and Working Eperience:

• Education: Master's degree in Business Administration, Industrial Engineering, Management, or related fields
• Eperience:

3–10 years of relevant eperience in:
Process design and improvement (LEAN, Si

• • Sigma, BPM)
• Working with global process frameworks and standards

• Managing cross-functional projects in large organizations
  1–3 years e- perience in coaching and capability-building

• Preferred certifications:LEAN Si

• Sigma Green Belt or Black Belt
• Agile or Scrum certifications are a plus

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.