Business Process Supervisor

2 weeks ago

Makati Central Post Office, Philippines e-Transfer Advance Processing Inc. Full time ₱400,000 - ₱480,000 per year

About the Role

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

  • Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
  • Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
  • Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
  • Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
  • Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
  • Evaluate staffing needs, ensuring that only essential positions are created and maintained.
  • Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
  • Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
  • Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
  • Research and apply industry best practices and trends to strengthen organizational programs and strategies.
  • Guide performance reviews, goal-setting, and career development planning for team members.
  • Ensure adherence to company policies, safety protocols, and data security standards.
  • Execute other related projects and initiatives as needed.

Qualifications

  • Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
  • Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
  • Strong leadership, analytical, and communication skills.

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati Central Post Office 1254 P00: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Organisational skills: 1 year (Preferred)

Work Location: In person

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