Sr. Specialist, Customer Care

Senior Specialist, Customer Care – Quezon City, Philippines

Are you looking for a customer service role that lets you learn new skills in a supportive environment? Are you interested in growing your career with a worldwide financial services leader that is reaching customers and receivers around the globe? Then it's time to join Western Union as a Senior Specialist, Customer Care.

Western Union powers your pursuit

This position has the responsibility for managing the company's main communication lines. This role entails call management with a focus on customer service, providing internal communication support to different internal departments.

Role Responsibilities

• Answering and directing incoming calls to the appropriate departments or individuals. Logging call data or maintaining call records.
• Handling high volumes of calls professionally and efficiently.
• Provide support to customers and agents by accommodating their inquiries and requests over the phone, and via email.
• Deliver high quality and productivity results that meet the identified targets.

Role Requirements

• Amenable to support US working hours.
• Excellent communication and listening skills.
• Professional demeanor and tone.
• Calm under pressure, especially during peak call times.
• Familiar with Microsoft Office programs.
• You should have the ability to multitask to produce quality work in a fast-paced environment.
• Ability to work effectively within a team environment.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer's review of eligibility.
• Hybrid working arrangement

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.