Customer Care Specialist

1 day ago

Makati City, National Capital Region, Philippines rainx Global Full time

Company Description

rainx is a global technology company dedicated to unlocking the potential of 5G by partnering with network operators. With its 101 range of smart 5G routers and theStation managed services, rainx delivers an integrated ecosystem for managing customer experiences, optimizing networks, and driving ROI. The company fosters innovation by leveraging 5G to democratize internet access and enable data abundance. rainx's mission is to help more people connect beautifully to the limitless possibilities of the internet.

Role Description

This is a full-time hybrid role for a Customer Care Specialist based in Makati, with flexibility for some remote work. The Customer Care Specialist will focus on providing exceptional customer support, resolving inquiries effectively, and ensuring customer satisfaction. Day-to-day responsibilities include addressing client concerns, analyzing customer feedback to improve services, and maintaining clear and empathetic communication to enhance the overall customer experience.

Qualifications

  • Proficient in Customer Satisfaction, Customer Service, and Customer Support
  • Strong Communication skills for addressing client inquiries and concerns
  • Analytical Skills for interpreting feedback and improving service processes
  • Ability to handle multiple tasks and meet deadlines in a hybrid work environment
  • Prior experience in client-facing or customer support roles is a plus
  • Familiarity with technology or telecommunications industries is advantageous

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