Customer Care Specialist

2 weeks ago

Makati City, National Capital Region, Philippines rainx Global Full time ₱250,000 - ₱500,000 per year

Company Description

rainx is a global technology company partnering with network operators to maximize the potential of 5G. With the 101 range of 5G smart routers and theStation managed services, rainx provides an end-to-end, integrated ecosystem. This ecosystem allows MNOs & MVNOs to manage customer experiences, gain deep network insights, grow ROI, and open new markets. At rainx, we believe 5G has the power to democratize the internet, moving from data scarcity to abundance, and helping more people connect beautifully worldwide.

Role Description

This is a full-time hybrid role for a Customer Care Specialist based in Makati, with some work-from-home flexibility. The Customer Care Specialist will be responsible for ensuring customer satisfaction through effective customer support and communication. Day-to-day tasks include addressing customer inquiries, resolving issues, maintaining accurate records of interactions, and providing feedback to improve services.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Support and Communication skills
  • Analytical Skills
  • Problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Experience in a similar role is a plus

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