Customer Care

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

Skills Required:

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle stressful situations
• Strong problem-solving abilities and attention to detail
• Understanding and being part of People First workforce's vision and values
• Complying with organisational policies and procedures
• Complying with Aged Care Act 1997, Home Care Standards and Guiding Principles, and NDIS Practice
  
  Standards and 2013 NDIS Act
• Ensuring technical skill and knowledge for the position are current
• Being committed to ongoing learning and participation in continuous improvement activities to ensure a
  
  high-quality service is maintained
• Attending compulsory training as directed
• Demonstrating a positive attitude toward older people, including an understanding of their needs and a
  
  commitment to uphold their rights as individuals
• Ability to comply with and awareness of work health and safety (WHS)

What will you do?

• 1. Client Engagement:
• Develop and implement strategies to foster positive relationships with clients, their families, and
  
  relevant stakeholders
• Act as a primary point of contact for clients, providing information, support, and guidance
  
  throughout their engagement with the organisation
• Address and resolve customer complaints in a timely and efficient manner, escalating issues to
  
  higher management when necessary
• Conduct follow-up communications with customers to ensure their issues have been resolved
  
  satisfactorily
• Notify Consumers of community events organised by People First Workforce
• Approval Assistance:
• Assist clients in navigating the approval process for home care packages, including understanding
  
  eligibility criteria, completing necessary documentation, and liaising with relevant authorities
• Provide guidance and support to clients in selecting the most appropriate home care package
  
  options based on their individual needs and preferences
• Collaborate with the organisation's internal teams to streamline the approval process and ensure
  
  timely outcomes
• Marketing Support:
• Contribute to marketing campaigns and initiatives to raise awareness about home care packages
  
  and the organisation's services to CALD background community
• Maintain a deep understanding of the company's products and services to offer accurate
  
  information and guidance to customers
• Gather customer feedback to help improve products, services, and customer experience
• Administrative tasks:
• Assist client engagement team with CHSP referrals and intake
• Maintain accurate and up-to-date consumer records
• Assist with data entry and document management
• Participate in team meetings and provide updates as required
• Undertake other administrative duties as required
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Assist the rostering team in creating and updating staff schedules
• Respond to telephone and email enquiries
• Liaise with other departments and external stakeholders as required

Join the awesome team and enjoy these benefits & perks:

• Hybrid (3x onsite, 2 days WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client offers offer a variety of in home aged care services Melbourne residents trust, including personal care, nursing care, Allied Health support, and dementia care.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.#Ll-SB1