Customer Experience Specialist

Role Title: Customer Experience Specialist  ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...

ROKA is an E-commerce retail company located in Austin, TX. ROKA designs and builds the finest performance eyewear and gear on the planet. ROKA is looking to add a CX Specialist who is genuinely excited to help ROKA customers.Job Summary:The Customer Experience Specialist is often the first point of contact at ROKA and is responsible for assisting...

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.The Customer Experience Specialist is a key front-line role responsible for ensuring our patients receive exceptional...

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldRole And Responsibilities IncludeREQUIREMENTS & BENEFICIAL EXPERIENCEHigh level of written EnglishProficient in Microsoft...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldROLE AND RESPONSIBILITIES INCLUDEREQUIREMENTS & BENEFICIAL EXPERIENCE•High level of written English•Proficient in...

Senior Specialist, Customer Care – Quezon City, PhilippinesAre you looking for a customer service role that lets you learn new skills in a supportive environment? Are you interested in growing your career with a worldwide financial-services leader that is reaching customers and receivers around the globe? Then it's time to join Western Union as a Senior...

What You'll DoRespond to inbound account-related questions directly, blending support with light-touch CSM workOwn a portfolio of SMB accounts—conducting check-ins to reinforce value, address questions, and deepen relationshipsMonitor customer health and product usage trends (including Sidekick adoption) to proactively identify risks to retentionUse...

1. Timely Response to customer inquiries1.1 ResponsivenessRespond to customer inquiry and concern within 6 hours from receiptRespond to customers on all platforms intended for customer interactionUpdate Customer details and inquiry logs real time1.2 Call ResolutionResolve general inquiries received within the first touchpoint with the customerClose...

Monday to Friday, 6:00am to 3:00pm Manila timeFunctional Responsibilities:Support all divisions in understanding customer feedback and in making business process improvements to further enhance the customer experienceRepresent the team with regional HQ and manage the implementation of regional programs locallyCoordinate all training for customer programs and...