IT Service Desk

4 days ago

Taguig, National Capital Region, Philippines Strategic Networks, Inc. Full time ₱800,000 - ₱1,200,000 per year
  • Respond to or resolve IT system problems.

    Aim for first-call resolution and escalate to second-line support for unresolved issues at the

    service desk level.
  • Provide follow-up feedback to ensure complete resolution.
  • IT Equipment Problem Solving
  • Coordinate the service desk's unified scheduling and

    transfer the issue to the appropriate maintenance personnel based on the problem type.
  • Manage IT-related customer complaints received from the

    Customer Service Center. Collect, summarize, and report them promptly to ensure smooth

    communication, timely processing, accurate statistics, and genuine feedback, ensuring

    thorough resolution.
  • Oversee IT fault/alarm scheduling and distribution of fault tickets.
  • Ensure timely follow-up on tickets and tasks related to operation metrics assessment.
  • Evaluate the performance of operations and maintenance personnel
  • Conduct daily inspections as per schedule, providing detailed reports after each inspection.
  • Knowledge Summary and Documentation: Summarize daily service request knowledge,

    document valuable information and submit it to the knowledge base administrator.
  • 24/7 Support Compliance: Maintain readiness for 24/7 support. Leaving the workstation

    without proper notification and endorsement is prohibited.

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