Service Desk

2 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year
About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually


Requirements:

  • 4 to 5 years as an operations manager with experience in handling help desk/service desk operations
  • 6 years minimum BPO/BPM experience
  • Must have managerial leadership experience already.
  • Amenable to working on-site in BGC
  • Amenable to work in shifting schedules
  • Able to start ASAP
  • Preference to ITIL-certified candidates
  • Strong requirement for service desk background.

Responsibilities:

  • Develops plans, identifies people, and coordinates infrastructure and technology requirements with the transition team for the specific process(es) in order to deliver on the target delivery model.
  • Provide resources to the transition team to finalize the process definition & documentation and sign off for the specific process(es) within his/her purview in order to finalize the to-be process.
  • Provides inputs from an operations perspective to the SOW in order to complete the contractual process.
  • Provides inputs on the training/certification methodology to the transition team in order to ensure the right skilling on engagement.
  • Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for his specific process(es) in order to ensure budget & pricing assumptions compliance.

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱900,000 - ₱1,200,000 per year

    The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

  • IT Service Desk

    2 days ago


    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per year

    Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱400,000 - ₱800,000 per year

    Key Responsibilities:Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.Log and track all incoming requests and incidents in the ticketing system, ensuring accurate documentation.Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.Escalate...

  • IT Service Desk

    1 week ago


    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...


  • Taguig, National Capital Region, Philippines N&M Staffing Services Full time ₱900,000 - ₱1,200,000 per year

    About the roleJoin our dynamic team at N&M Staffing Services' as a Mandarin Service Desk professional. This full-time opportunity is based in Taguig City, Metro Manila, where you will play a crucial role in providing exceptional IT support and customer service to our valued clients.What you'll be doingRespond promptly to service desk inquiries and...

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines Strategic Networks, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Respond to or resolve IT system problems. Aim for first-call resolution and escalate to second-line support for unresolved issues at the service desk level.Provide follow-up feedback to ensure complete resolution.IT Equipment Problem SolvingCoordinate the service desk's unified scheduling and transfer the issue to the appropriate maintenance personnel...


  • Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per year

    We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...

  • Service Desk Manager

    3 weeks ago


    Taguig, National Capital Region, Philippines ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...


  • Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and...