Order Production Coordinator

The DCX Client Services - Home-Based Order Production Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Has experience using order management or CRM systems
• Attention to detail and accuracy
• Direct experience in a customer service role
• Direct experience handling post order tracking and shipments
• Highly proficient communicator in both spoken and written English

Role Details

• Industry: Promotions
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skill: Very Proficient
• Salary Range: 30,000-35,000

Job Responsibilities

• Responsible for service delivery planning, organizing and managing of service orders from customers.
• Review order data, correct errors, generate purchase orders to suppliers.
• Provide customers with information on product pricing, features, and availability.
• Review submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline and acceptable margin.
• Update orders to allocate quantities shipped to customer locations.
• Document all order-related activities in various systems.
• Provide general day-to-day customer service to clients and vendors.
• Receive order information to/from customer service representatives and account executives.
• Ad hoc duties as assigned

Additional Job Requirements

• Education: College degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-3 years of Customer Service, Marketing, or direct Promo Sales experience, or any related field.

Software that will be used

• Various promotional industry specific software (I.e., Sage, ESP, CommonSku, Syncore)
• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
• Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we are excited to have you apply

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• How much is your expected salary?
• Active email address:

Experience:

• Promotional Industry: 1 year (Required)
• Order Management: 1 year (Required)
• US Client: 1 year (Required)
• Graveyard (Night shift): 1 year (Required)

Work Location: Remote