Telecom Analyst/Order Management

4 days ago

Work from Home, Philippines Kruew Full time ₱150,000 - ₱300,000 per year

Job Description:

This is a permanent work-from-home position, no need to travel to and from the office ever again.

Applicants who will pass the pre-screening will be contacted via email or mobile call for the initial interview.

Must Haves:

  • At least 4 years of BPO Experience in handling US telecom carriers preferably wireline products & services (example: AT&T, Comcast, Spectrum, etc.)
  • Knowledge of VOIP, Internet, cable, and telecoms
  • Can work nightshifts (US Time zone)

Job Summary:

The Telecom Analyst (Order Management) at Kruew will be deployed to our client. He/She will be responsible for managing the complete lifecycle of customer orders, from entry and processing to fulfillment and delivery. The role involves coordinating with clients, suppliers, and internal teams to ensure timely, accurate, and efficient order fulfillment. The ideal candidate will have strong organizational skills, a customer-centric mindset, and the ability to thrive in a fast-paced, dynamic environment.

Requirements:

At least 4 years of working experience in the related field is required for this position, preferably in technical support, telecom customer service, or equivalent

Broad knowledge of various telecommunications products and services preferably wireline

Ability to understand telecom technology and billing system/services

Knowledge of the Microsoft Office 365 platform

Advanced experience in Microsoft Excel is a requirement

Extremely detail-oriented with strong analytical and problem-solving skills

Self-motivated, goal-oriented, and persistent with a high level of initiative

Handles stressful situations and deadline pressure well

Plans and carries out responsibilities with minimal direction

Excellent English both in verbal and written communications skills

Prerequisites

  • Fast Reliable Wired Internet at least 5-10mbps
  • Working laptops/Desktop and Router
  • Good and conducive working environment

If you meet the qualifications and are excited about working in a fast-paced, innovative environment, we want to hear from you

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: Php25,000.00 per month

Application Question(s):

  • Which US telecom carriers have you worked with in the past?

Experience:

  • handling US Telco account: 4 years (Required)

Work Location: Remote

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