Amazon & Marketplace Support Coordinator | WFH

4 days ago

Work from Home, Philippines Fusion CX Full time ₱900,000 - ₱1,200,000 per year

The Amazon & Marketplace Support Coordinator will manage and optimize The Surfboard Warehouse's presence across Amazon Vendor Central, Amazon Seller Central, and other marketplaces, ensuring accurate product data, timely inventory updates, and high listing compliance. The role will also oversee integrations via Syncio for Goodwave and Mirakl for Decathlon, manage purchase orders, provide shipment instructions to warehouses, and prepare payment reconciliation reports for Accounting.

Key Responsibilities Amazon Vendor Central & Seller Central

– Manage product listings, pricing, promotions, and A+ content.

– Monitor inventory levels and coordinate replenishment to avoid stockouts.

– Manage purchase orders (POs) in Vendor Central, including reviewing quantities, confirming acceptance, and providing packing/shipping instructions to warehouses.

– Track PO shipments and delivery status, ensuring all vendor compliance requirements are met.

– Ensure compliance with Amazon listing standards, category guidelines, and operational requirements.

– Manage Amazon cases, chargebacks, and disputes through Vendor Central and Seller Central.

– Run Amazon advertising campaigns to improve visibility and drive sales. – Review and respond to customer feedback and Q&A. Marketplace Platform Support (Goodwave via Syncio, Decathlon via Mirakl) – Manage Syncio integration to ensure Goodwave marketplace listings and stock data are accurate.

– Monitor Syncio sync health daily to prevent overselling or product mismatches.

– Manage Mirakl platform for Decathlon to upload products, manage pricing, and process orders.

– Resolve product feed errors, mapping issues, and listing rejections.

– Ensure category mapping and product attributes meet marketplace standards.

– Coordinate promotional campaigns and price changes across marketplaces.

Financial & Reporting

– Prepare weekly and monthly sales and stock reports for Amazon, Goodwave, and Decathlon.

– Create incoming payment reconciliation reports for Accounting to match Amazon remittances to POs and shipped orders.

– Maintain accurate financial records of marketplace transactions for reporting and auditing.

– Highlight unpaid or disputed amounts for Accounting follow-up.

Job Type: Full-time

Work Location: Remote

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