Korean Administration and Reception Assistant

3 days ago

Taguig, National Capital Region, Philippines Calbar & Sonic Inc. Full time ₱960,000 per year

Company: Esthetia

Location: 2nd Floor, C2 Building, Bonifacio High Street Central, BGC, Taguig City

Job Type: Full-time, 6 days a week, 9 hours work shift (1 hour lunch break included)

A probationary salary of PHP 80,000 per month for a 3-month period, with an increase upon successful regularization.

Daily lunch provided.

About Us:

Esthetia is a premier destination for advanced skincare and beauty treatments in the heart of BGC. We pride ourselves on offering authentic Korean beauty expertise delivered by our team of skilled Korean professionals. Our mission is to provide a luxurious and comfortable experience for our diverse clientele, and we need a communication expert to help bridge the language gap.

Position Overview:

We are seeking a fluent Korean-English speaking Receptionist & Secretary to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and administrative support. This role is crucial in bridging the communication between our diverse, English-speaking clientele and our expert Korean staff to ensure a smooth, understandable, and premium client experience from booking to post-treatment care.

Key Responsibilities:

Front Desk Management:

Greet and welcome all clients with a warm and professional demeanor.

Manage a multi-line phone system, emails, and social media inquiries in a timely and courteous manner.

Schedule, confirm, and reschedule client appointments using our booking software.

Maintain a clean, organized, and welcoming reception area.

Process payments, issue receipts, and manage the cash register.

Client & Staff Communication (Translation):

Act as the primary translator between our English-speaking clients and our Korean-speaking estheticians and staff.

Effectively communicate client needs, questions, and concerns (expressed in English/Tagalog) to our Korean staff.

Clearly translate and explain treatment procedures, recommendations, and aftercare instructions from our Korean staff to our English-speaking clients.

Serve as the main communication link to ensure client needs are perfectly understood by the technical staff and that the staff's expert advice is clearly relayed back to the client.

Administrative & Secretarial Support:

Maintain and manage confidential client records and profiles.

Assist with daily administrative tasks, including filing, data entry, and managing office supplies.

Provide secretarial support to the shop manager as required.

Help manage inventory of front-desk supplies and retail products.

Qualifications and Skills:

Required:

Must be a Korean national.

Native fluency in Korean (to communicate with staff) and professional fluency in English (to communicate with clients) is essential.

Proven experience in a customer service, receptionist, or front-desk role.

Excellent interpersonal and communication skills with a friendly and professional attitude.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Proficient in using computers, including MS Office (Word, Excel) and booking software.

Highly Desirable:

Conversational or fluent in Tagalog is a major advantage to communicate with local clientele.

Previous experience in the beauty, wellness, spa, or medical clinic industry.

A genuine passion for the esthetics and beauty industry.

Familiarity with social media platforms for business inquiries.

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