Mandarin or Korean or Japanese L1 IT Service Desk Support

4 days ago

Taguig, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱450,000 per year

Job Description

Job Title:

Mandarin or Korean or Japanese L1 IT

L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 
1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role) Visa: PR or Citizen

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description

Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 
1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )


• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


• Basic understanding of 
PC hardware set-up and configuration
.


• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.


• Basic knowledge of 
Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications
 etc. is a must.


• Should have worked as a 
Technical Support Executive / System or Network Administrator
 & acquired hands-on experience in the above areas in large & complex setups.


• Knowledge of 
Microsoft based operating systems
 with emphasis on 
Windows X
 (i.e. Win10, Win7)


• Experience with using and 
troubleshooting Outlook within a network environment
 (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)


• Experience with using and 
troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
.


• Good written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on-time.


• MCP and ITIL certification would be desirable but not mandatory


• 
Knowledge and experience of ticketing tools
 ( 
ServiceNow
 / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· 
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· 
Be good at Read & Write in English
.

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