Korean or Japanese or Mandarin IT Desk Support L1

Company Description

EIL Global Pty Ltd. is a global information and communications technology company renowned for delivering comprehensive integrated Managed Services and Professional Services. We excel in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services such as End User Computing, Applications, Storage, and Virtualization. EIL Global has offices in Australia, India, United Kingdom, United States of America, and Singapore. Our service lines include designing, implementing, and managing integrated networking solutions, proactive network monitoring and management, NOC & SOC services, and network engineering services in unified communications and collaboration technologies.

Role Description

This is an on-site contract role for a Korean, Japanese, or Mandarin IT Desk Support L1 located in Taguig. The IT Desk Support L1 will be responsible for providing first-line technical support, troubleshooting issues, administering network systems, and ensuring network security. The individual will also handle customer service inquiries, provide information technology support, and escalate issues to higher-level support as needed.

Job Description

Job Title:

Mandarin or Korean or Japanese Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 
1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role)

Job Description

Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 
1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Basic understanding of 
PC hardware set-up and configuration
.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Basic knowledge of 
Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications
 etc. is a must.

• Should have worked as a 
Technical Support Executive / System or Network Administrator
 & acquired hands-on experience in the above areas in large & complex setups.

• Knowledge of 
Microsoft based operating systems
 with emphasis on 
Windows X
 (i.e. Win10, Win7)

• Experience with using and 
troubleshooting Outlook within a network environment
 (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

• Experience with using and 
troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• MCP and ITIL certification would be desirable but not mandatory

• 
Knowledge and experience of ticketing tools
 ( 
ServiceNow
 / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· 
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· 
Be good at Read & Write in English
.

Qualifications

• Network Administration and Network Security skills
• Information Technology knowledge and Troubleshooting skills
• Strong Customer Service skills
• Proficiency in Korean, Japanese, or Mandarin language
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with IT support in a corporate environment is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred

Screening Questions

Current location?

Languages known: Japanese/Mandarin/Chinese:

Notice period/How soon can you join(Date of Joining)?:

Relevant work experience?

Current CTC per Month?

Expected CTC per month? Rates:

Are you a Philippines Citizen/Which Visa are you in?

How many years of experience do you have with Hardware/Network Support?

Do you have 2-3 years of hands-on experience in Desk Support at an L1 level?

Do you have exp in Ticketing tools like ServiceNow?