PE-Customer Service PR

1 week ago

Ayala Alabang, National Capital Region, Philippines Cognizant Full time ₱900,000 - ₱1,200,000 per year

Job Summary
Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a hybrid work model and rotational shifts you will have the opportunity to develop your skills in a supportive environment. Your contributions will directly impact our companys reputation and customer relationships driving success and growth.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborate with team members to ensure a seamless customer experience across all touchpoints.
  • Utilize technical skills to troubleshoot and resolve customer service-related technical issues.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Implement feedback from customers to improve service delivery and enhance customer satisfaction.
  • Stay updated with product knowledge to provide accurate information to customers.
  • Participate in training sessions to continuously improve customer service skills and knowledge.
  • Adapt to rotational shifts to ensure customer service coverage at all times.
  • Contribute to team meetings by sharing insights and suggesting improvements to processes.
  • Support the development of customer service strategies to enhance overall customer experience.
  • Engage with customers through various channels including phone email and chat to provide assistance.
  • Foster positive relationships with customers to build trust and loyalty. Qualifications
  • Possess strong communication and interpersonal skills to effectively interact with customers.
  • Demonstrate problem-solving abilities to address and resolve customer issues efficiently.
  • Exhibit a customer-centric mindset with a focus on delivering high-quality service.
  • Show adaptability to work in a hybrid model and manage rotational shifts.
  • Have a basic understanding of customer service principles and practices.
  • Display a willingness to learn and grow within the customer service domain.
  • Prior experience in customer service is a plus but not mandatory.

Certifications Required
Certified Customer Service Professional (CCSP)

  • Executive- PR

    1 week ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Full time ₱600,000 - ₱800,000 per year

    JOB PROFILE:The PR and Social Media Executive is responsible for managing our social media presence across Instagram, Facebook, etc. along with building relationships with the country's top influencers and media through creating exciting campaigns and strategies. This position requires the PR and Social Media Executive to be action-oriented and a...

  • Executive- PR

    1 week ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Group Full time ₱900,000 - ₱1,200,000 per year

    JOB PROFILE:The PR and Social Media Executive is responsible for managing our social media presence across Instagram, Facebook, etc. along with building relationships with the country's top influencers and media through creating exciting campaigns and strategies. This position requires the PR and Social Media Executive to be action-oriented and a...

  • Pr. Associate, Control Testing

    5 hours ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱1,200,000 - ₱2,400,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Pr. Associate, Control Testing Job Summary: The Card Risk Process Excellence Team is currently hiring for a Principal Associate (PA) that will take our Well Managed transformation to the next level in our testing program, furthering the top-notch brand that Card Risk has built. This PA...

  • Pr. Project Management Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Capital One Full time ₱900,000 - ₱1,200,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Pr. Project Management SpecialistSummary:To manage the successful planning, development, administration and execution of projects byidentifying project requirements, defining scope and allocating resources (i.e. manpower, technologyand capital resources, and scheduling resources). To be...

  • Customer Service

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱150,000 - ₱250,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our team at in Alabang, Muntinlupa City, Metro Manila. This is a full-time position in which you will be responsible for delivering exceptional customer service to our clients. As a key member of our customer service team, you will play a vital role in ensuring...

  • customer service representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱800,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative at Makati Foundry Inc., you will be the first point of contact for our valued customers. In this full-time, on-site role based in Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer service and support, ensuring our clients' needs are met efficiently and...

  • Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱150,000 - ₱250,000 per year

    Site Locations: Glorietta | Alabang | Shaw | Ortigas | CebuEmployment Type: Onsite, Full-timeJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.Customers will rely on...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Co. Inc Full time ₱240,000 - ₱288,000 per year

    Gatestone & Company Americas Inc. (Philippines)The Role: Customer Service Advisor (Voice and Chat)What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines LanceSoft Inc Full time ₱240,000 - ₱360,000 per year

    Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...