Customer Service Representative

17 hours ago

Ayala Alabang, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a talented and enthusiastic Customer Service Representative to join our team at in Alabang, Muntinlupa City, Metro Manila. This is a full-time position in which you will be responsible for delivering exceptional customer service to our clients. As a key member of our customer service team, you will play a vital role in ensuring our customers' needs are met and their queries are resolved efficiently.

What you'll be doing (2 hiring camps, 1 Financial CSR, and 1 Life Insurance Account)

  1. Handling inbound customer calls and enquiries with professionalism and empathy
  2. Assisting customers with a wide range of queries and issues, providing accurate information and efficient resolution
  3. Documenting customer interactions and updating customer records to ensure continuity of service
  4. Identifying opportunities to enhance the customer experience and providing feedback to management
  5. Adhering to company policies and procedures to maintain the highest standards of customer service
  6. Collaborating with cross-functional teams to resolve customer-related matters

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role, preferably in the financial (deal breaker for financial account) or insurance or any similar/related campaigns.
  2. Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
  3. Strong problem-solving and critical thinking skills to effectively handle a variety of customer queries and issues
  4. Proficient in the use of relevant computer systems and software.
  5. A team player with a positive attitude and a genuine passion for delivering outstanding customer service
  6. Fluency in English both spoken and written and must pass with an intermediate to high level of proficiency (b1-2 higher)

What we offer

At Agileassist Human Resource Management Services, our clients are committed to providing employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits , including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career development and training
  3. Flexible work arrangements to support work-life balance
  4. Collaborative and inclusive company culture
  5. Employee recognition and reward programs

About us

Agileassist Human Resource Management Services is a leading provider of human resources solutions, offering a wide range of services to businesses of all sizes. With a strong focus on innovation and customer-centricity, we are dedicated to empowering our clients and their employees to achieve their full potential. Join our team and be a part of our exciting journey as we continue to grow and make a positive impact in the industry.

Apply now to become our next Customer Service Representative and be a part of our dynamic team

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