Client Services Partner

1 week ago

Makati City, National Capital Region, Philippines Greenpark Full time

Greenpark's continued success depends on the strength and depth of our valued long-term client relationships.

Our clients trust us because we deliver top-quality Brand Publishing, SEO Insight, Content Production, and Paid Media campaigns, with a positive attitude and the tenacity to make great work happen. Great work is our shared goal

Our relationships are proactive, never passive. We are tireless in our pursuit of knowledge and understanding of our clients' business, needs, challenges, and competitors.

Our ambition is to be engaged across every aspect of our clients' business, where we have the expertise and skills to become indispensable to them.

This role description covers the main aspects of the Head of Client Services role. However, a role description is not a box you are put in; it defines your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Why this Role Exists:

  • To ensure our clients receive outstanding service from the first meeting to final delivery, creating successful projects that make THEM look good;
    • To maximize growth opportunities for our client accounts through strong, productive relationships with key stakeholders;
      • To support the personal and professional development of Client Services team members so they can grow in their careers and serve our clients better;
        • To assist with the smooth operations of the APAC office, supporting multiple operational functions as needed;
          • To develop, design, and implement best practice processes across Greenpark accounts.

What the Role Covers:

  • Formulation, ownership, and delivery of client services strategies in liaison with the MD, Global CEO, and APAC Management Partnership;
    • Active participation in APAC Management Partnership meetings, advising on Client Services and related matters;

Reporting and Communication Structure

  • This role reports to and advises the Managing Director APAC on all client and operational matters.
    • This is an individual contributor role.

Client Services

  • Oversee development and growth of client accounts, owning senior client relationships, and ensuring high service levels;
    • Develop and maintain strong relationships with senior client stakeholders on APAC projects;
      • Act as the main contact for senior-level conversations, attending or leading status meetings with an Account Director/Manager as appropriate;
        • Own the client reporting process, ensuring smooth information flow to and from clients;
          • Liaise with production and business development teams, managing client expectations;
            • Work closely with MD APAC to share client service best practices and insights;
              • Create yearly and half-yearly account development plans for senior management approval;
                • Be heavily involved in driving client project development;
                  • Continuously review and improve processes and reporting, both internal and external.
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