Customer Service Supervisor

10 hours ago

Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱300,000 - ₱600,000 per year

We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.

Job Responsibilities:

  • Manage, lead, train, develop, and mentor team members
  • Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
  • Handle queries from customers while ensuring total customer satisfaction
  • Coordinate amongst parties concerned during the duration of the order fulfillment process – pickup and drop-off, ensuring that everything is at par with acceptable standards
  • Prepare and analyze reports on team performance and customer feedback
  • Stay updated on industry best practices and implement them to enhance service quality.
  • Perform other duties as may be assigned

Qualifications:

  • Bachelor's degree in any field
  • Proven experience as a Customer Service Supervisor or similar role
  • Above average skills in MS Office Applications
  • Strong command of English and Filipino languages, proficiency in other dialects, a plus
  • Ability to work in a fast-paced environment and handle challenging situations
  • Ability to resolve conflicts and handle customer complaints
  • Can work well with minimum supervision
  • Applicants must be willing to be assigned to Marcos Highway, Antipolo

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