Customer Service Representative

1 week ago

Antipolo City, Calabarzon, Philippines Private Advertiser Full time ₱180,000 - ₱360,000 per year

About the role

We're seeking an enthusiastic and dedicated Customer Service Representative to join our team in Antipolo City Rizal. This full-time role will involve providing exceptional customer service and support to our valued clients through various communication channels.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
  3. Maintain accurate records and documentation of all customer interactions
  4. Identify opportunities to improve customer satisfaction and suggest process improvements
  5. Collaborate with cross-functional teams to ensure seamless service delivery
  6. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills with a customer-centric approach
  2. Strong problem-solving and critical thinking abilities
  3. Ability to work well in a fast-paced, dynamic environment
  4. Experience in a customer service or call centre role is preferred
  5. Proficiency in English and the local language
  6. High school diploma or equivalent

What we offer

We are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive weekly salary, opportunities for career advancement, and a supportive team environment. Additionally, we provide comprehensive training, ongoing professional development, and a range of benefits to support your overall well-being.

If you are passionate about customer service and eager to join a dynamic and supportive team, we encourage you to apply now.

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