
Customer Service Representative
4 days ago
About the role
We're seeking an enthusiastic and dedicated Customer Service Representative to join our team in Antipolo City Rizal. This full-time role will involve providing exceptional customer service and support to our valued clients through various communication channels.
What you'll be doing
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
- Maintain accurate records and documentation of all customer interactions
- Identify opportunities to improve customer satisfaction and suggest process improvements
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies, procedures, and quality standards
What we're looking for
- Excellent communication and interpersonal skills with a customer-centric approach
- Strong problem-solving and critical thinking abilities
- Ability to work well in a fast-paced, dynamic environment
- Experience in a customer service or call centre role is preferred
- Proficiency in English and the local language
- High school diploma or equivalent
What we offer
We are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive weekly salary, opportunities for career advancement, and a supportive team environment. Additionally, we provide comprehensive training, ongoing professional development, and a range of benefits to support your overall well-being.
If you are passionate about customer service and eager to join a dynamic and supportive team, we encourage you to apply now.
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