Customer Service Associate
2 weeks ago
Customer Service Associate (Voice & Non-Voice)
Location: OTC, Antipolo
Employment Type: Project-Based (3 months)
Work Schedule: Night Shift, Onsite
Salary: Php 25,000/month
Start Date: ASAP
About the Role
We're seeking motivated, customer-centric Customer Service Associates to deliver outstanding support to our US-based clients across voice, email, chat, and social media channels. This position is perfect for individuals who are flexible, solutions-driven, and dedicated to upholding exceptional service standards.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through phone, email, chat, and social media
- Provide compassionate, solution-focused assistance in every interaction
- Achieve and maintain key performance targets, including AHT, CSAT, break adherence, attendance, and quality metrics
- Follow assigned schedules and ensure reliable availability
- Efficiently manage multiple customer interactions at once
- Demonstrate a "People First" mindset and a positive, proactive attitude
- Accurately log interactions and escalate concerns when appropriate
Qualifications
- At least 2 years of customer service experience supporting US accounts (voice, email, chat, or social media)
- Neutral English accent with clear, professional communication abilities
- Experience with Zendesk or similar customer support tools
- Solid understanding of customer service metrics and best practices
- Willingness to work shifting schedules, including weekends
- Strong multitasking, problem-solving, and interpersonal skills
What We Offer
- Competitive monthly compensation
- Hands-on training and ongoing performance support
- The chance to gain experience in a dynamic, multinational environment
- Clear opportunities for career growth within customer service operations
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