Customer Service Associate

2 weeks ago


Antipolo City, Calabarzon, Philippines 1eff03ef-e6de-40d4-9522-ef6052dea732 Full time ₱250,000 - ₱400,000 per year

Customer Service Associate (Voice & Non-Voice)

Location: OTC, Antipolo

Employment Type: Project-Based (3 months)

Work Schedule: Night Shift, Onsite

Salary: Php 25,000/month

Start Date: ASAP

About the Role

We're seeking motivated, customer-centric Customer Service Associates to deliver outstanding support to our US-based clients across voice, email, chat, and social media channels. This position is perfect for individuals who are flexible, solutions-driven, and dedicated to upholding exceptional service standards.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through phone, email, chat, and social media
  • Provide compassionate, solution-focused assistance in every interaction
  • Achieve and maintain key performance targets, including AHT, CSAT, break adherence, attendance, and quality metrics
  • Follow assigned schedules and ensure reliable availability
  • Efficiently manage multiple customer interactions at once
  • Demonstrate a "People First" mindset and a positive, proactive attitude
  • Accurately log interactions and escalate concerns when appropriate

Qualifications

  • At least 2 years of customer service experience supporting US accounts (voice, email, chat, or social media)
  • Neutral English accent with clear, professional communication abilities
  • Experience with Zendesk or similar customer support tools
  • Solid understanding of customer service metrics and best practices
  • Willingness to work shifting schedules, including weekends
  • Strong multitasking, problem-solving, and interpersonal skills

What We Offer

  • Competitive monthly compensation
  • Hands-on training and ongoing performance support
  • The chance to gain experience in a dynamic, multinational environment
  • Clear opportunities for career growth within customer service operations


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