Online Customer Service Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Muze Investment Company Ltd Full time ₱300,000 per year
  • Monitors day-to-day activity of team and individual team members
  • Works with Customer Service Management team to drive best practices across functional teams.
  • Embraces and drives change into daily practice.
  • Positive team player who motivates team and team members to achieve goals and stretch goals.
  • Collaborate and communicate information (e.g., market information, customer insights, trends,
  • Closely monitor and track staff performance in reference to objectives set
  • Provide staff with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.

Job Qualifications:

  • Knowledge: Business intelligence, technical, client orientation, profitability, project management, relevant product knowledge, product pricing, sales operations
  • Skills/Abilities: Language skills, communication skills, strong management and negotiation skills, above-average mathematical skills, computer skills
  • Attitude: Guts, innovation, cultural awareness, team spirit, safety
  • Education: Graduate of any business course
  • Experience: At least 3 years related working experience

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Work Location: In person

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