Area Manager

3 days ago

Makati City, National Capital Region, Philippines MetroMart - #1 Online Grocery Delivery Service Full time ₱2,000,000 - ₱2,500,000 per year

Metromart is the #1 online grocery platform in the Philippines. We are partnered with the largest supermarkets in the Philippines and over 300 specialty stores, including SM Supermarket, Robinsons Supermarket, Landmark, S&R, The Marketplace, Shopwise, All Day Supermarket, Pet Express, True Value, Handyman, Toy Kingdom and many more. Our service is present nationwide in 77 cities.

Job Responsibilities:

In this role, the primary responsibilities will include (but are not limited to):

Stakeholder Management 

  • Regularly engage with the CEO, COO and Operations team to provide updates on cluster performance, challenges, and opportunities. 

  • Seek guidance and alignment on strategic decisions and major initiatives that impact the assigned area. 

  • Share RS community insights and customer feedback to help refine operations development strategies. 

  • Provide input on staffing requirements, supply chain adjustments, and delivery logistics to meet the additional volume efficiently. 

  • Contribute to strategic planning sessions with the executive team to align area goals with the company's broader objectives. 

  • Prepare regular reports for the management team on store and team performance. 

Attendance and Tardiness Management 

  • Track and manage attendance and tardiness issues of shoppers, runners, store coordinators and dispatch team. 

  • Implement corrective actions and attendance policies as necessary.

Performance Management 

  • Make sure that all direct reports receive feedback regarding their actual and KPI targets to maintain consistently high productivity levels. 

  • Continuously monitor and report on KPIs for each store and team 

  • Train, and mentor store coordinators, dispatching teams, shoppers, and runners on how you can be more effective in collaborating as a team 

  • Ensure company policy is strong enforced across the team 

  • Implement a performance management plan and make corrective actions as necessary. 

  • Conduct weekly team meetings to align priorities and strategize on achieving OTD targets. 

  • Foster a positive and collaborative work environment 

On-Time Delivery (OTD) Management: 

  • Collaborate with analytics teams to identify gaps in OTD for driver community operations. 

  • Formulate action plans and update processes to improve OTD. 

  • Implement strategies to bridge gaps between couriers, shoppers, store coordinators and dispatching team 

  • Continuously monitor and report on OTD performance, adjusting strategies as necessary. 

Qualifications:

  • Bachelor's degree in business administration, supply chain management, or a related field (preferred). 

  • Proven 2+ years' experience in multi-store management, operations, or logistics. - Strong leadership and team management skills 

  • Can effectively coach, train, and upskill his team. 

  • Excellent problem-solving abilities. 

  • Analytical mindset with proficiency in data analysis. 

  • Effective communication and interpersonal skills. 

  • Ability to work in a fast-paced and dynamic environment. 

  • Results-driven and goal-oriented. 

  • Knowledge of local retail and delivery regulations (a plus).

  • Willing to report onsite in Poblacion, Makati

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