Customer Support
3 days ago
Job Description:
-Manage large amounts of incoming, outgoing phone calls and online chat.
-Identify and assess customers' needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive communications.
-Provide accurate, valid, and complete information by using the right methods/tools.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Keep records of customer interactions, process customer accounts and file documents.
-Demonstrate empathy and patience towards customer concerns and needs.
-Collect and utilize customer feedback to enhance products, services, and overall customer experience.
-Sending EOD report and conduct QC for IB/OB/Online Chat
Qualifications:
-At least 18 years old or above
-College Graduate
-Can speak both Tagalog and English
-Willing to commute/relocate in Marikina (in front of Sta Lucia)
-Willing to do Multi-tasks
-Computer Knowledge
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