Online Customer Experience Specialist

1 week ago


Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱600,000 - ₱1,200,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

ROLE AND RESPONSIBILITIES INCLUDE
REQUIREMENTS & BENEFICIAL EXPERIENCE


High level of written English


Proficient in Microsoft 365


Experience in similar role (Customer service/sales/tech support) preferred


Preferred similar role in the retail Telco industry or similar


Computer literate & technically competent
PREFERRED SKILLS & QUALITIES


Excellent verbal & written communication


Time management & prioritization


Proactive


Initially part time (20 hours/week) with an opportunity to move to full time after 3-6 months


Processing new subscription orders including set up of all required customer details, invoicing and payment arrangements


Level 1 online customer enquiries management (via email)


Updating CRM (Simple / One Bill / HubSpot) immediately upon completion of a task/action


Ad-hoc tasks to support the on-shore team performance and growth

Join the A-Team and experience the A-Life



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