Training Supervisor

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱360,000 - ₱540,000 per year

Job Title: SUPERVISOR, TRAINING

Work set-up: Onsite (CDO)

Job Summary

Main objectives and duties:

1. Development of training evaluation tools and/or documents

  • Reviews, develops/modifies, and implements standard training materials including presentations, handouts, manuals, monitoring/evaluation tool and other resource materials.
  • Assists the training manager in establishing training KPI.
  • Monitors and advises on training management system.
  • Performs and publishes data and reports related to account performance against set indicators.

2. Staff Performance Monitoring and Development

  • Initiates performance improvement schemes and enhances the skill of training team by conducting trainings, staff monitoring, coaching and counseling.
  • Reviews t trainers' output to ensure data integrity.
  • Manages staff attendance.
  • Delegates training tasks.

3. Training Needs Identification

  • Reviews and provides resolution on challenges encountered during training and nesting.
  • Coordinates with the QA Coordinator to gather information regarding unsatisfactory customer service or call handling practices.
  • Identifies best practices in developing and educating agents and coordinates with the training manager for the consistent deployment of best practices.
  • Develops a library for both technical and soft skills training modules and curriculums.
  • Manages appropriate resources to address training needs.

4. Training Logistics

  • Ensures that training supervisors manages the distribution, use and tracking of all training materials in the center.

5. Performance Report Generation

  • Consolidate special skills and training reports and updates the training manager.
  • Reviews post training evaluations and coordinates with the team to resolve all issues reflected in them.
  • Submits all reports that may be required by the training manager and operations manager in a timely manner.

6. Planning and Scheduling

  • Develops a calendar that details the type of training offered and delivered.
  • Maintains a place that is conducive to learning.
  • Plans ahead the trainings through the utilization of training calendar.
  • Coordinates with other department or business owners for the trainings to be conducted and its matrix.

Qualifications:

  • College Graduate of any course with at least 2-4 years management and training experience within contact center
  • Ability to use company resources/technology in a cost-effective manner
  • Experience on navigating LMS and developing learning modules

Job Type: Full-time

Pay: Php30, Php45,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

  • supervisor, training

    5 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Overview:Role: Supervisor, TrainingResponsibilities:Main Objectives and Duties:Development of Training Evaluation Tools and DocumentsReview, develop/modify, and implement standard training materials (presentations, handouts, manuals, monitoring/evaluation tools, and other resources).Assist the Training Manager in establishing training KPIs.Monitor and advise...

  • HR Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Allwin Builders Full time ₱240,000 - ₱480,000 per year

    HR SUPERVISOR JOB DESCRIPTIONWe are searching for an experienced HR supervisor to lead every stage of the recruitment process and address all staff-related issues. The HR supervisor's duties include liaising with recruitment agencies, advertising job openings, organizing and designing training sessions, accurately recording hours, and managing payroll and...

  • Customer Support for Telco

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dedicated and customer-focused Customer Support Representative to join our growing team in Cagayan de Oro, Misamis Oriental. This is a full-time position that will involve providing excellent customer service to our clients in the telecommunications industry. As a Customer Support Representative, you will be the first point of contact for...

  • security supervisor

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines SOUTHERN ARMS CORPORATION Full time $104,000 - $130,878 per year

    About the role Southern Arms Corporation is seeking an experienced and dedicated Security Supervisor to join our team in Cagayan de Oro, Misamis Oriental. As a full-time Security Supervisor, you will be responsible for overseeing the day-to-day security operations, ensuring the safety and protection of our clients and their properties.What you'll be...

  • Store Supervisor

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Limketkai Sons, Inc. Full time

    Job Summary:The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service. Shift supervisors assist in training, customer service, product knowledge, and education, encouraging safe work and practices. This position directly supervises the store associates...

  • Sales Supervisor

    5 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Yamang Bukid Healthy Products Inc. Full time ₱180,000 - ₱300,000 per year

    preferably a graduate of any 4 year business course.with at least 2 years experience as a supervisor from retail industrylocal resident or from nearby muncipalityJob Types: Full-time, PermanentPay: From Php15,000.00 per monthBenefits:Paid trainingWork Location: In person

  • Spa Supervisor

    5 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Cagayan De Oro Spa Full time ₱400,000 - ₱800,000 per year

    About the Role:We're looking for a reliable and experienced Spa Supervisor to help manage daily operations, support the team, and deliver excellent customer service. The role includes admin duties, HR and inventory tasks, and covering reception during set hours.Key Responsibilities:Operations & Guest Services-Oversee daily spa operations and team...

  • On Site Supervisor

    7 days ago

    Cagayan de Oro, Northern Mindanao, Philippines JLPY MANPOWER AGENCY Full time ₱420,000 - ₱720,000 per year

    Job description:Hiring Now: On-Site Construction Supervisor (Filipino National)Job Title: Site Construction SupervisorLocation: Cagayan (with possible assignments nationwide depending on project site)Job Type: Full-time, On-siteResponsibilities:Assist in managing day-to-day construction site operationsOversee installation of:Main power supplyAuxiliary power...

  • maintenance supervisor

    5 days ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: Maintenance Supervisor (Urgent)Area of Assignment: Baloy, Tablon, Cagayan de OroEmployment Type: Full-Time; Monday to Saturday (8AM - 5PM)Job Summary:GAMA Foods Corporation is hiring a Plant Maintenance Supervisor. This role will lead a team in ensuring all machines, utilities, and critical systems are operating efficiently. You will be in charge...

  • maintenance supervisor

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: Maintenance Supervisor Location: Baloy, Tablon, Cagayan de OroEmployment Type: Full-timeJob Summary:We are looking for a Maintenance Supervisor to oversee the maintenance and repair of Plant machinery, equipment, and facilities. This role ensures the smooth, safe, and efficient operation of plant equipment by leading the maintenance team in...