Spa Supervisor

About the Role:

We're looking for a reliable and experienced Spa Supervisor to help manage daily operations, support the team, and deliver excellent customer service. The role includes admin duties, HR and inventory tasks, and covering reception during set hours.

Key Responsibilities:

Operations & Guest Services

-Oversee daily spa operations and team coordination

-Cover reception during scheduled hours (bookings, check-in/out, payments)

-Ensure high standards of service and client satisfaction

-Handle guest queries and complaints professionally

Admin & Support Tasks

-Assist with HR tasks: attendance tracking, onboarding, scheduling

-Manage product inventory and restocking

-Prepare daily and weekly reports

-Ensure health and safety compliance

Team Supervision

-support, guide, and supervise spa staff

-Ensure smooth team communication and collaboration

-Help with training and maintaining service standards

Requirements:

2+ years experience in a spa or Supervisor related work

Supervisory or leadership experience preferred

Organized, detail-oriented, and customer-focused

Confident with admin tasks and booking systems

Have flexible with working hours, including weekends/holiday

STRICTLY UPTOWN CDO LOCATION

Job Type: Full-time

Work Location: In person