Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱500,000 per year

About the Role

We are looking for a Customer Service Representativewho will serve as the primary point of contact for clients, ensuring timely, accurate, and efficient coordination of logistics transactions. The ideal candidate is detail-oriented, service-driven, and experienced in handling logistics operations such as delivery monitoring, shipment tracking, and issue resolution.

Key Responsibilities

  • Act as the main liaison between clients and operations, providing updates on shipment status, delivery schedules, and documentation.
  • Handle customer inquiries, complaints, and service requests through phone, email, and chat in a professional and timely manner.
  • Coordinate with internal teams — warehousing, trucking, dispatch, and billing — to ensure seamless logistics transactions.
  • Monitor shipments from pick-up to delivery, proactively addressing delays or issues to maintain customer satisfaction.
  • Maintain and update the Customer Order Tracking System and prepare daily or weekly status reports.
  • Process and verify delivery receipts, waybills, invoices, and other documentation as needed.
  • Support account management and retention efforts by ensuring a positive customer experience.
  • Escalate operational or service issues to supervisors for resolution and continuous process improvement.

Qualifications

  • Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related field (preferred but not required).
  • 1–2 years of experience in customer service, preferably in a logistics, courier, or supply chain environment.
  • Excellent communication and interpersonal skills — both written and verbal.
  • Strong attention to detail, problem-solving, and multitasking abilities.
  • Proficient in MS Office and familiar with logistics tracking systems or CRM tools.
  • Willing to work on shifting schedules or weekends if required by operations.

Why Join Us

  • Be part of a growing logistics company with a commitment to service excellence.
  • Work in a fast-paced, collaborative environment with opportunities for career development.
  • Competitive compensation package and employee benefits.

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