Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time ₱15,000 - ₱30,000 per year

Roles and Responsibilities

  • Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.
  • Create, manage, and drive closure on service requests.
  • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
  • Typically handles straightforward problems/issues and refers more complex issues to senior staff.
  • Provide excellent customer service by focusing on providing a great experience.

Minimum Qualifications

  • 4 year college graduate with 0 BPO experience
  • Senior High School Graduate with at least 1 year of BPO experience (voice) with claims background
  • Open to work on-site in MOA Complex, Pasay City

What We Offer

  • Competitive Compensation Package with Retention Program Incentives, Performance Incentives
  • In-house training
  • HMO on Day 1
  • Dental coverage
  • Personal development programs
  • Meal and other allowances

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