Member Experience Representative

13 hours ago

Manila, National Capital Region, Philippines Philippines Remote Full time ₱720,000 - ₱1,080,000 per year

Mochi Health's mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

Remote, located in the Philippines

About the Role

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills. A successful candidate will have outstanding English language skills and be comfortable assisting patients on both the phone and email.

What you'll do
  • Respond to inquiries and provide clear, accurate, and timely information to our members.
  • Ensure high-quality service delivery with a focus on customer satisfaction.
  • Manage inbound messaging and assist with refill cases.
  • Maintain a reliable and high-speed internet connection to ensure consistent communication without interruptions.
  • Collaborate with team members and communicate effectively to resolve issues.
  • Performance will be monitored, and feedback will be provided to ensure consistent quality of work.
Who you are
  • Prior telehealth call center experience is a strong plus
  • Spanish fluency is a strong plus
  • Nursing experience a plus
Shift Availability

We are looking for agents for the following shifts.

  • Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 9am-9pm ET (9pm-9am PHST)
  • Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 9am-9pm ET (9pm-9am PHST)

The base salary for this full-time position is ₱60,0000 per month. The salary range listed in each job posting represents the typical target for new hire salaries across all locations.

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