Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per year

Company Description

WeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, building strong relationships, and retaining customers. Daily tasks include providing excellent customer service, utilizing analytical skills to understand and address customer needs, and developing strategies to improve customer retention and satisfaction.

Qualifications

  • 3+ years of experience in
    client or account management
  • Proven
    project management skills
    — ability to plan, coordinate, and track deliverables across multiple teams and clients
  • Strong background in
    customer service
    and ensuring
    customer satisfaction
  • Ability to build and maintain strong relationships for
    customer retention
  • Excellent
    analytical skills
    to understand and address customer needs
  • Exceptional
    communication and interpersonal skills
  • Highly
    organized
    , with strong attention to detail and ability to prioritize tasks effectively
  • Ability to work independently and remotely

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