Technical Services Director

5 days ago

Clark Freeport Zone Pampanga Philippines TRT Global Solutions Full time ₱1,500,000 - ₱3,000,000 per year

Position: Technical Services Director

Work Location: Clark Global City, Pampanga

Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga

Professional Requirements:

  • Willing to relocate to Clark Global City, Pampanga, PHILIPPINES
  • 15+ years' total experience, including 5Clark Global City, Pampanga years in a 24/7 environment
  • Experience of leading overall infrastructure for a complex organization and network
  • Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
  • Exposure to ITIL concepts and adoption.
  • Experience with regulatory compliance issues, as well best practices in application and network security.

Key Accountabilities:

  • Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
  • Ensure delivery of 24/7 service operations and KPI compliance.
  • Manage escalations and give timely resolutions to the customers.

Key Deliverables:

The Technical Services Director is responsible to deliver the following:

  • To lead the technology infrastructure strategy and execution for the Company
  • Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
  • Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
  • Development of governance process.
  • Build strategic relationships for creating value for the Company.
  • Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
  • Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
  • Leadership for delivery of 24/7 service operations and KPI compliance.

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