Technical Services Director

2 days ago

Clark Freeport Zone Pampanga Philippines TRT Global Solutions Full time ₱1,200,000 - ₱1,500,000 per year

Position: Technical Services Director

Work Location: Clark Global City, Pampanga

Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga

Professional Requirements:

  • Willing to relocate to Clark Global City, Pampanga, PHILIPPINES
  • 15+ years' total experience, including 5Clark Global City, Pampanga years in a 24/7 environment
  • Experience of leading overall infrastructure for a complex organization and network
  • Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
  • Exposure to ITIL concepts and adoption.
  • Experience with regulatory compliance issues, as well best practices in application and network security.

Key Accountabilities:

  • Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
  • Ensure delivery of 24/7 service operations and KPI compliance.
  • Manage escalations and give timely resolutions to the customers.

Key Deliverables:

The Technical Services Director is responsible to deliver the following:

  • To lead the technology infrastructure strategy and execution for the Company
  • Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
  • Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
  • Development of governance process.
  • Build strategic relationships for creating value for the Company.
  • Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
  • Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
  • Leadership for delivery of 24/7 service operations and KPI compliance.

  • Director of Operations

    8 hours ago

    Clark Freeport Zone, Philippines IntouchCX Full time $60,000 - $120,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Service Delivery Director

    2 weeks ago

    , Pampanga, Philippines Tap Growth ai Full time

    Service Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location:...

  • Business Development Director

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines, TRT Global Solutions Full time ₱900,000 - ₱1,200,000 per year

    Position : Business Development DirectorWork Location : Clark Global City, Pampanga, PhilippinesProfessional Requirements:B2B Sales ExperienceWilling to Relocate to PhilippinesRelocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, PampangaBachelor's Degree in business or related field.Experience in planning and...

  • Incident Lead

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines TRT Shared Services, OPC Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Incident LeadKey Responsibilities:Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and...

  • Director of Technical Learning

    2 days ago

    Mandaluyong Central Post Office, National Capital Region, , Philippines HC Global Fund Services Full time $80,000 - $120,000 per year

    The Director of Technical Learning & Development (L&D) playsa pivotal role in designing, implementing, and managing comprehensive trainingprograms to support HC Global's strategic objectives. This individual leads theentire Technical L&D team, collaborating across departments to drive aculture of continuous learning and align programs with business...

  • Technical Support Representative I

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines Live Group International Pty Ltd Full time ₱40,000 - ₱60,000 per year

    About UsEstablished in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 140 people continues to focus on innovation in the highly competitive payments landscape.We're proud to nurture an environment where you'll love what you do,...

  • Associate Director of Technical Learning

    2 days ago

    Lipa City, Batangas, , Philippines HC Global Fund Services Full time ₱1,200,000 - ₱2,400,000 per year

    The Associate Director of Technical Learning & Development (L&D) playsa pivotal role in designing, implementing, and managing comprehensive trainingprograms to support HC Global's strategic objectives. This individual leads theentire Technical L&D team, collaborating across departments to drive aculture of continuous learning and align programs with...

  • Customer Service Representatives

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines LEX iSolutions PH Full time ₱336,000 - ₱342,000 per year

    Join Our Growing Team in Clark Customer Service Representatives (Voice / Technical Support) Salary Offer: ₱28,000 – ₱28,500We are hiring Customer Service Representatives for our Clark site Whether you have technical support experience or are just starting your BPO journey, we have an opportunity for you. Available Roles1. CSR – Technical Support...

  • Service Partner

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines, TRT Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Position: Service Partner - Incident ManagementWork Location: Clark Global City Philippines OfficeRequirementsPrior experience in business development, sales, partnerships, community management, and other relevant rolesStrong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and...

  • Director, Service Delivery

    3 weeks ago

    , Pampanga, Philippines TeleTech Holdings, Inc. Full time

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Director - Service Delivery working onsite in Pampanga, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Looking for an opportunity to manage client relationships? Do you have a passion to...