IT Service Desk Analyst

6 hours ago

Clark Freeport Zone Pampanga Philippines HUKL CONSULTANTS OPC Full time $104,000 - $130,878 per year

HUKL Consultants OPC is a consulting services provider that offers highly skilled professionals on a project or contract basis to support business functions such as HR, Accounting, IT, Contact Center operations, Training, and Marketing.

Tasks:

  • Offer technical support to computer system users
  • Address client inquiries and IT-related issues in person, over the phone, or remotely
  • Assist with computer hardware and software usage, including Point of Sale, communication systems, printing, email, OS, and networking
  • Prioritize timely responses to tickets and inquiries
  • Maintain communication with clients to ensure issue resolution satisfaction and/or project updates
  • Work and/or manage a team of IT professionals, as needed

Qualifications:

  • Bachelor's Degree in Computer Science or a technical field
  • Strong written and verbal English communication skills
  • Previous IT - BPO experience
  • Familiarity with Windows, mobile and networking technologies
  • Work with minimal supervision, ability to think out of the box
  • Ability to interface directly with clients, strong customer service aptitude
  • Working experience with MSP and ITSM, advanced technical troubleshooting skills
  • Azure, MS365 Cloud, MS Intune, Active Directory, GPO, MS Defender (plus, not not required)
  • Ability to interface directly with clients, strong customer service aptitude

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