IT Service Desk Analyst

3 days ago

Clark Freeport Zone Pampanga, Philippines HUKL CONSULTANTS OPC Full time

HUKL Consultants OPC is a consulting services provider that offers highly skilled professionals on a project or contract basis to support business functions such as HR, Accounting, IT, Contact Center operations, Training, and Marketing.

Tasks:

  • Offer technical support to computer system users
  • Address client inquiries and IT-related issues in person, over the phone, or remotely
  • Assist with computer hardware and software usage, including Point of Sale, communication systems, printing, email, OS, and networking
  • Prioritize timely responses to tickets and inquiries
  • Maintain communication with clients to ensure issue resolution satisfaction and/or project updates
  • Work and/or manage a team of IT professionals, as needed

Qualifications:

  • Bachelor's Degree in Computer Science or a technical field
  • Strong written and verbal English communication skills
  • Previous IT - BPO experience
  • Familiarity with Windows, mobile and networking technologies
  • Work with minimal supervision, ability to think out of the box
  • Ability to interface directly with clients, strong customer service aptitude
  • Working experience with MSP and ITSM, advanced technical troubleshooting skills
  • Azure, MS365 Cloud, MS Intune, Active Directory, GPO, MS Defender (plus, not not required)
  • Ability to interface directly with clients, strong customer service aptitude

  • Service Desk Engineer 1

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Service Desk Engineer

    3 weeks ago

    Clark Freeport Zone, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Service Desk Engineer 1

    16 hours ago

    Clark Freeport Zone, Philippines Seidotech Solutions Corporation Full time

    What you'll do:Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.Record, track, and document the service desk incident within...

  • Global Service Desk

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines, TRT Global Solutions Full time ₱30,000 - ₱60,000 per year

    Position: Global Service Desk Engineer – Level 1Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT Industry Professional Capabilities:Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc)Willingness to do both hardware and software supportUnderstanding of basic computer...

  • Virtual Front Desk Associate

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines The Lead Tree - Clark Outsourcing Full time ₱80,000 - ₱120,000 per year

    Position Title: Virtual Front Desk AssociateWork Set Up: Work From HomeSchedule: 10:00 PM to 7:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a Virtual Front Desk Associate to join our team. The incumbent will serve as the first point of contact for patients and clients in a...

  • IT Support Analyst

    7 days ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time

    Roles and Responsibilities:Manage and maintain ANC Service Desk, update and assign requests as requiredTo manage first/second touch technical support in resolving service disruptions, including the logging of all Incidents and Service requestsProvide first/second level PC, network, and technical support for all ANC PC users, supporting Microsoft 365 and...

  • Global Service Desk Engineer – Level 2

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines, TRT Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Position: Global Service Desk Engineer – Level 2Location: Clark Global City PampangaSuitable for: Engineers with 4 years industry experience. System Administrator, Backup Administrator, SAN Administrator, Network AdministratorCertifications: One (1) Industry Certification on a suitable enterprise platform Professional Capabilities:Experience in some form...

  • Analyst, Incident and Problem Management-1

    1 week ago

    Clark Freeport Zone, Philippines Travel + Leisure Co. Full time ₱30,000 - ₱60,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • BPO QA Analyst

    1 week ago

    Clark Freeport Zone, Philippines ERC Global Full time ₱15,000 - ₱30,000 per year

    Job SummaryThe QA Analyst is responsible for assessing the agent's performance and proficiency when handling inquiries from customers. These interactions can through various channels (Voice, Chat, E-mail and /or social media), conduct sessions with associates and provide feedback addressing performance, product knowledge and Inbound and outbound call...

  • Service Desk Engineer

    17 hours ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Technology Elite - Build YOUR Elite Team Full time

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.Work Arrangement: OnsiteWork Shift: Monday - Friday | Mid ShiftTheService Desk Engineerwill be responsible for resolving daily technical support requests and acting as the primary point of contact for end users. This role will...