IT - Technical Support

4 days ago

Clark Freeport Zone, Philippines Nova Team Solutions Full time

The Technical Support Specialist will be the first point of contact for clients raising support requests. This role is responsible for ensuring timely and professional communication throughout the lifecycle of each ticket — from triage through to resolution or escalation.

The role involves managing the support queue, maintaining service levels, and ensuring client issues are clearly understood and routed appropriately. The specialist will also assist with onboarding new clients, preparing configuration templates, and maintaining up-to-date support documentation and how-to guides.

A key part of the role is to perform initial troubleshooting and root-cause analysis to help identify patterns or potential issues, enabling faster resolution by engineering teams. The position also supports ongoing platform reliability through daily system and security checks, monitoring integration notifications, and preparing monthly summaries of support activity and performance metrics.

The ideal candidate is detail-oriented, proactive in communication, and interested in developing a career in software or platform support.

  • Diploma or degree in Information Technology, Computer Science, or related field preferred

  • Technical Requirements

Microsoft knowledge:

  • Strong understanding of Microsoft 365 tools (Outlook, Teams, SharePoint)

Software knowledge requirement:

  • Experience in troubleshooting and supporting Web applications and/or APIs
  • Experience in supporting data integration flows and reporting tools
  • Familiar with collaboration tools like Slack, Teams
  • Basic understanding of DNS configurations and MFA setup
  • Familiar with ticketing or helpdesk tools (e.g., Zendesk, Jira Service Management)
  • Good analytical and troubleshooting skills — able to identify potential root causes and provide useful insights to Level 2 support
  • Knowledge of coding or scripting language.

PC set or Laptop:

  • Yes, standard support workstation

Other hardware to use:

  • Headset and dual monitors for multitasking

Job Type: Full-time

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Technical Support

    2 weeks ago

    Clark Freeport Zone, Philippines Owens Asia, Inc.. Full time ₱40,000 - ₱60,000 per year

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.JOB RESPONSIBILITIES:Provides technical support and guidance to resolve users' computer...

  • Technical Support Representative

    4 days ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱420,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services that offer services to clientsPosition: Technical Support RepresentativeIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 25,000 to Php 35,000Work Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteQualifications:Graduate of IT,...

  • Technical Support Specialist

    4 weeks ago

    Clark Freeport, Philippines JK Network Services Full time

    Industry: Technology / IT Services Location: Clark Pampanga Work Setup: Onsite | Chat, Email & Voice Support Schedule: Shifting, 5-day work week Salary Package: ₱28,000 (Package) BENEFITS - Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG) - Rice Allowance - Account Allowance - Career Development & Training Opportunities - Stable Onsite Work...

  • IT Support

    2 weeks ago

    Clark Freeport Zone, Philippines Studco Building Systems Full time ₱480,000 - ₱576,000 per year

    Studco Building Systems are leaders in manufacturing innovative metal building systems for the wall and ceiling construction industry. From humble beginnings in 1986 as a steel stud rollformer in Melbourne, Australia, Studco has developed into a truly global manufacturer of premium building systems for the commercial and residential construction industry....

  • Technical Maintenance Officer

    4 days ago

    Clark Freeport Zone, Philippines Skyway Airlines Inc Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Monitor Maintenance Activities: Oversees the execution of all routine and non-routine maintenance tasks performed on the aircraft to ensure compliance with regulatory and operational standards.Aircraft Utilization Tracking: Monitors and analyzes aircraft utilization metrics, including Flight Hours, Flight Cycles, and APU usage, ensuring...

  • IT Support Officer

    4 days ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time ₱450,000 - ₱600,000 per year

    About the RoleWe're looking for an IT Support Officer to be the go-to person for staff IT needs on a 12-month fixed-term contract. In this role, you'll troubleshoot software, hardware, and network issues, support onboarding and offboarding, and keep systems running smoothly, delivering great customer service while building your technical expertise in a...

  • IT Support Analyst

    4 days ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time

    Roles and Responsibilities:Manage and maintain ANC Service Desk, update and assign requests as requiredTo manage first/second touch technical support in resolving service disruptions, including the logging of all Incidents and Service requestsProvide first/second level PC, network, and technical support for all ANC PC users, supporting Microsoft 365 and...

  • Technical Support Representative I

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Live Group International Pty Ltd Full time ₱250,000 - ₱450,000 per year

    About UsEstablished in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 140 people continues to focus on innovation in the highly competitive payments landscape.We're proud to nurture an environment where you'll love what you do,...

  • Infrastructure Support Engineer

    4 days ago

    Clark Freeport Zone, Philippines Asian Technology Solutions Full time ₱420,000 per year

    Scope of Work:Troubleshooting of servers & network related problems; on-site diagnosis, isolation, assessment, and preventive maintenance.Testing new releases of network operating systems, network software and new server hardware, and recommending network solutions and products to customers as necessary.Maintain a high level technical expertise in industry...

  • AU Level 1 Technical Support

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱400,000 per year

    Discover 100% YOU as an AU Level 1 Technical Support Apply nowPosition: AU Level 1 Technical SupportLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Level 1 Technical Support, you are...