Service Partner

2 days ago

Clark Freeport Zone Pampanga Philippines TRT Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year

Position: Service Partner - Incident Management

Work Location: Clark Global City Philippines Office

Requirements

  • Prior experience in business development, sales, partnerships, community management, and other relevant roles
  • Strong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and locations.
  • Excellent negotiating skills.
  • Multi-tasking is a must.
  • Proficiency in MS Excel, Word, Outlook
  • Professionalism – TRT employs people to deliver outcomes not to fraternize.
  • Resilience – Client needs can change in an instant, so TRT employees are required to reprioritize and customize based on such changes.
  • Obsession with Details – attention to detail sets us apart from other providers and helps our client to best manage financial, operational, and compliance risks.

Job Functions:

Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.

Primary Workflow:


• Monitor Incidents and escalate/notify per policies and procedures until resolution and End-User satisfaction.


• Identifying improvement gaps and implementing corrective measures.


• Reviewing and overseeing all financial activities, performance, and documentation.


• Maintaining and deepening positive relationships with existing service partners


• Managing, monitoring, and reviewing business operations.


• Develop and deploy standard best practices for service partners working closely with Technical Service team for cases.


• Responsible in helping to meet/achieve Customer SLA.


• Supports the Client Account Manager and Business Delivery Managers for individual clients' services.


• Deliver a great experience to Service Partners when working within TRT.


• Ensure proper documentation are created, reviewed, updated, and stored.


• Ensures that the Service Partner Database are always updated.

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