aftersales manager

4 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

Join a fast-growing company at the forefront of solar energy solutions We are looking for a Registered Electrical Engineer (REE) to take on the role of Aftersales Manager, leading our post-installation operations, customer relations, warranty support, and preventive maintenance programs.

This role plays a key part in ensuring long-term customer satisfaction and system performance through organized service operations and consistent client engagement.

Key Responsibilities:

· Manage all aftersales activities including client servicing, warranty claims, technical support, and service logistics.

· Serve as the main point of contact for customers post-installation, ensuring quick, clear, and effective resolution of issues.

· Oversee warranty claim processing—evaluate issues, coordinate responses, and ensure timely resolution.

· Handle customer feedback—track concerns, conduct root cause analysis, and lead service improvement initiatives.

· Manage scheduling and resources for solar panel cleaning, system checks, and other preventive maintenance activities to meet service targets.

· Provide permitting assistance and guidance to clients for compliance with local requirements.

· Work closely with engineering, installation, and field teams to resolve technical concerns.

· Maintain complete records of service history, warranty claims, customer feedback, and communications.

· Lead, mentor, and develop a team of service technicians and coordinators.

Qualifications:

· Preferably a Licensed/Registered Electrical Engineer (REE) or graduate of an engineering-related course

· At least 5 years of experience in aftersales, technical support, or customer service—preferably in the solar or renewable energy industry

· Solid experience in customer relations, warranty claims, and government permitting

· Strong leadership, communication, and team coordination skills

· Knowledgeable in scheduling field services and managing resources

· Proficient in documentation, reporting, and customer tracking systems

· Detail-oriented and capable of managing multiple post-installation accounts efficiently

What We Offer:

· Competitive salary and performance-based incentives

· A role in a high-impact, sustainable industry

· Continuous training and career growth opportunities

· A supportive and collaborative work environment

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