Senior Fulfillment Associate
3 days ago
Overview:
Responsible for reviewing and monitoring Terminal Aftersales activities by the service providers/vendors. Ensures each vendor adheres to the agreed service level with Maya
.
What you will do:
- Vendor Support and Management
- Supervise vendor's SLA compliance and targets.
- Daily review of activities done on field and return invalid activities to the vendor.
- Negative dispatch management – escalation to BU for merchant coordination
- Daily case / ticket escalation and fulfillment monitoring.
• Process Improvement recommendations and execution. - Daily and monthly tracker and reports monitoring.
- Other ad hoc activities related to Terminal Aftersales which can be assigned from time to time
- Reports Management
- Cross-Functional coordination
What we are looking for:
- At least 2 years of relevant experience
- Vendor Management
- Operations Experience - POS/Terminal Operations is an advantage
- Technical Support / Customer Experience / Merchant Management
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