Customer Service Representative

About the role

Stile Italia Inc. is seeking a talented and customer-focused Customer Service Representative (After Sales) to join our team in our Makati City, Metro Manila office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

What you'll be doing:

• Managing the end-to-end post-sales customer service process, ensuring timely resolution of concerns related to delivery, assembly, damages, returns, replacements, and warranty claims
• Serving as the primary point of contact for post-purchase inquiries via phone, email, social media, or in-person showroom visits
• Documenting and tracking all aftersales concerns using CRM tools, ensuring accurate and complete service records
• Coordinating closely with internal teams such as logistics, warehouse, service technicians, and sales to resolve customer concerns efficiently
• Providing timely updates to customers regarding complaint resolution, service appointments, delivery schedules, or product status
• Handling complaints with empathy and professionalism, ensuring high levels of customer satisfaction and brand trust
• Identifying recurring customer issues and escalating systemic problems to the Aftersales Manager for process improvements
• Preparing service reports, customer feedback summaries, and recommendations to enhance the customer experience
• Supporting the processing of refunds, credits, exchanges, and warranty documentation in line with company policies
• Maintaining strong product knowledge to provide basic troubleshooting support and care advice
• Assisting in the scheduling and monitoring of service team visits or third-party repair partners
• Following up with customers after issue resolution to ensure satisfaction and encourage repeat business
• Building and maintaining strong relationships with customers to increase retention, referrals, and brand loyalty
• Conducting site visits as needed to inspect and verify product concerns, confirm service completion, and gather feedback directly from clients
• Performing other tasks and special projects assigned by the Aftersales Supervisor or Customer Service Manager

What we're looking for

1. At least 1-2 years of experience in a customer service or call centre role, preferably in the after-sales or retail industry
2. Experience in the furniture industry is a strong plus
3. Excellent communication and interpersonal skills, with the ability to handle customer queries and complaints with empathy and professionalism
4. Strong problem-solving and critical thinking skills, with the ability to think on your feet and provide effective solutions
5. Proficient in using customer relationship management (CRM) systems and other relevant software
6. Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
7. A team player with a positive and customer-focused attitude

What we offer

At Stile Italia Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. As a Customer Service Representative (After Sales), you can expect:

1. Competitive salary and benefits package, including health insurance and retirement plan
2. Opportunities for career advancement and professional development
3. A collaborative and supportive work environment with a strong focus on teamwork and work-life balance

About us

Stile Italia Inc. is a leading provider of high-quality Italian furniture and home decor products. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services to our clients. Our company values of innovation, quality, and sustainability drive us to continuously improve and exceed our customers' expectations.

If you're ready to join a dynamic and customer-centric team, we encourage you to apply for this exciting opportunity. Apply now and let us help you take the next step in your career.