Workday Service Desk Specialist

2 days ago

San Fernando, Central Luzon, Philippines Pelozden RSS Full time ₱400,000 - ₱600,000 per year

Position Summary:

We are looking for a Workday Service Desk Specialist to provide Level 1 and Level 2 support for our Workday HCM system. You will be responsible for triaging and managing support tickets, resolving user issues, and ensuring timely and accurate responses in line with our Service Level Agreements (SLAs).

This role suits someone with experience in Workday or HR systems who enjoys troubleshooting, helping users, and working in a structured, service-focused environment.

Key Responsibilities:

  • Monitor and triage incoming Workday support tickets.
  • Categorize and prioritize issues based on SLA and business impact.
  • Assign tickets to the appropriate team member or resolve directly.
  • Provide Level 1 and Level 2 support for:
  • Password resets and "how-to" queries.
  • Role updates and access changes.
  • UI configuration and workflow routing issues.
  • Leave balance edits and related updates.
  • Track ticket progress and ensure timely resolution.
  • Document actions, solutions, and user communication in the ticketing system.
  • Identify recurring issues and recommend process improvements.

Requirements:

  • 1–3 years of experience in Workday HCM, HRIS, or IT service desk support.
  • Understanding of ticketing systems and SLA-based workflows.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and customer service orientation.
  • Reliable internet connection and suitable remote work environment.

Preferred

  • Experience supporting HR teams or HR technology systems.
  • Familiarity with tools like ServiceNow, Jira, or Zendesk.

Job Type: Full-time

Work Location: In person

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