Customer Service and Inbound Sales Specialist

Customer Service and Inbound Sales Specialist (Australian Ecommerce Account)

About the Role

We're seeking a Customer Service and Inbound Sales Specialist to be the trusted voice of an established and fast growing Australian furniture business. If you genuinely enjoy helping people, can build rapport, learn fast, and can patiently navigate customers through product details to a successful sale, this is the place for you.

You will be crucial in guiding customers through their high-value purchase journey, answering detailed product queries, providing quotes, and converting inbound calls into sales over the phone. This role is ideal for someone who has strong communication skills, quick to understand products, can anticipate customer needs, and is confident in guiding conversations naturally without relying on a script.

What You'll Do

• Be the friendly, patient and helpful first point of contact when customers call.
• Listen carefully, build rapport, and guide customers toward the right products.
• Deliver a calm, confident, and professional experience on every call.
• Ask thoughtful questions to uncover what the customers need.
• Answer customer queries and explain product details clearly from materials and dimensions to delivery timelines and pricing in a way that's easy to understand.
• Send well-written quotes, invoices, and follow-up messages by email or SMS.
• Re-engage customers who left items in their cart. Check-in, answer their questions, and help them complete their purchase.
• Stay on top of each enquiry; keep your notes tidy and your CRM updated.
• Collaborate with the team for product clarifications and keep learning new items (there's a wide range).
• Training and guidance will be provided for product knowledge and tools, but we are looking for someone who can transform what they've learned into clear, confident conversations that build trust and drive sales.
• Success in this role will be measured by your ability to maintain high conversion rates and guide customers confidently through the buying process.

What You'll Bring

• 3+ years of inbound sales and customer service experience, ideally supporting Australian clients.
• Excellent English communication. You can explain things naturally, listen actively, and make people feel comfortable.
• Sharp and quick to learn new tools. You are confident navigating CRMs while keeping conversations flowing.
• Quick learner with strong critical thinking - you can absorb product details quickly and turn them into helpful and clear explanations.
• The product catalogue is vast and complex, meaning you must be proactive in creating and maintaining your own notes to ensure you can provide accurate details.
• Calm under pressure and patient with every customer.
• You are organised, reliable, and genuinely enjoy helping people and providing good service.

Bonus points if you have:

• Experience in big-ticket or retail sales (e.g., furniture, appliances).
• Experience following up on pending carts or re-engaging warm leads.

Why You'll Enjoy Working With Us

• Work directly with a trusted Australian brand through Noventralink.
• Earn a competitive salary (₱40,000–₱50,000/month) based on experience and fit.
• Be part of a company that values integrity and long-term growth.
• Collaborative and supportive remote work environment.
• Annual salary increase based on performance.
• Work-life balance with consistent weekday hours.

Work Location & Technical Requirements

• Job Type:
   Full-time
• Schedule:
   Monday to Friday, 7:00 AM – 3:00 PM PH Time
• Location:
   Home-based (Philippines)
• Internet:
   Minimum 20 Mbps stable connection.
• Hardware:
   Core i5/Ryzen 5 or higher, 8 GB RAM, SSD.

Additional Information

As part of our recruitment process, a background check will be conducted on all successful candidates. Please ensure that all required documents are prepared and submitted promptly upon onboarding

Data Privacy Notice

By applying, I authorise Noventralink Pty Ltd ("Noventralink") to collect, store, and process my personal information for recruitment purposes only. I understand that my data may be retained for up to six (6) months and will be handled in accordance with applicable privacy laws.