IT Field Regional Technical Support

1 day ago

San Fernando, Central Luzon, Philippines Strategic Networks, Inc. Full time ₱250,000 - ₱500,000 per year
  • Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
  • Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
  • Remotely or guide installations on our client's IT Shared System.
  • Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA's.
  • Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
  • Escalate service issues that cannot be completed within agreed Service Levels.
  • Acts as hands and eyes for all network and server related requests or incidents.
  • Maintains all I.T. equipment's at client's stores and offices by conducting proactive preventive maintenance.
  • Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.
  • Analyze issues and develop resolutions in a timely manner.
  • Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement.

  • IT Technical Support Engineer

    5 days ago

    San Fernando, Central Luzon, Philippines PCWORX IT Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    Job details:IT Technical Support Engineer is responsible in providing support for the company client nationwide.Duties and Responsibilities:To provide on-site support.To assist clients in solving complex technical issues.To respond to all client queries. may require working after hours as well as a presence on-site as required.To document all relevant...

  • Technical Support MIS

    2 weeks ago

    San Fernando, Central Luzon, Philippines Advanced Energy Industries Inc. Full time ₱300,000 - ₱600,000 per year

    About Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...

  • Technical Service Engineer

    1 day ago

    San Fernando, Central Luzon, Philippines BioSystems Full time ₱1,200,000 - ₱2,400,000 per year

    BioSystems designs, develops, manufactures, and markets analytical solutions, creating both reagent tests and analytical instrumentation for In Vitro Diagnostic (IVD) laboratories as well as industrial applications. Our goal is to improve health and well-being worldwide.To achieve this, we develop solutions based on the"One Health"concept for:•Human...

  • Technical Support Agent

    6 days ago

    San Fernando, Central Luzon, Philippines Nanoleaf Full time ₱1,200,000 - ₱1,500,000 per year

    Job description:We're seeking a Technical Customer Experience Specialist to join our dedicated support team, focusing on online chat, email, and video or call interactions with our valued customers. As a key member of our customer experience team, you will be at the forefront of providing technical support for cutting-edge Internet of Things (IoT) products,...

  • Associate IT Technical Support

    6 days ago

    San Fernando, Central Luzon, Philippines Spectre Teleservices Full time ₱150,000 - ₱250,000 per year

    JOB REQUIREMENTS:Al least high school graduate or undergraduate are welcome to apply.At least 6months to 1-year Technical Support roleHave experience in BPO companyExcellent problem-solving and analytical skillsOutstanding communication and customer service skillsResponsible in providing technical support for desktop systems, software, and...

  • Technical Support Representative

    2 weeks ago

    San Fernando, Central Luzon, Philippines Spectre Teleservices Full time ₱144,000 - ₱400,000 per year

    Qualifications:At least High School Graduate (Old Curriculum) / ALS GraduateWith at least 2 years Call Center Experience (CCE) in any accountOR 6 months–1 year Technical Support experienceTyping speed of at least 30 WPM with 85% accuracy (Voice Support)Strong communication and problem-solving skillsAmenable to shifting schedules and onsite work in ClarkJob...

  • Technical Support Representative

    1 week ago

    San Fernando, Central Luzon, Philippines Emapta Full time $104,000 - $130,878 per year

    Transform Fundraising Through TechnologyWrite the next chapter of giving with technology that powers generosity worldwide. In this role, you'll configure, troubleshoot, and optimize fundraising software that fuels impact for organizations across the globe. Without leaving the country, you'll level up your career while helping social good scale through...

  • Technical Support Representative

    1 week ago

    San Fernando, Central Luzon, Philippines Emapta Global Full time ₱900,000 - ₱1,200,000 per year

    Transform Fundraising Through TechnologyWrite the next chapter of giving with technology that powers generosity worldwide. In this role, you'll configure, troubleshoot, and optimize fundraising software that fuels impact for organizations across the globe. Without leaving the country, you'll level up your career while helping social good scale through...

  • Field Junior Training Officer

    2 weeks ago

    San Fernando, Central Luzon, Philippines Suy Sing Commercial Corporation Full time ₱300,000 - ₱450,000 per year

    Job Overview:The Field Junior Training Officer is responsible for implementing and delivering sales capability programs to frontliners in the field. The role involves facilitating training sessions, coaching sales representatives, identifying skill gaps, and aligning training interventions with sales objectives. This position requires independence, field...

  • Technical Executive

    3 days ago

    San Fernando, Central Luzon, Philippines Freshlybaked Full time ₱400,000 - ₱600,000 per year

    The Technical City Executive is responsible for technical installations, troubleshooting, and maintenance of devices while managing day-to-day operational plans. This role also includes the collection of outstanding balances from clients, ensuring that financial obligations are met on time. This dual-role position is critical in delivering exceptional...