IT Field Regional Technical Support

1 day ago

San Fernando, Central Luzon, Philippines Strategic Networks, Inc. Full time ₱250,000 - ₱500,000 per year
  • Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
  • Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
  • Remotely or guide installations on our client's IT Shared System.
  • Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA's.
  • Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
  • Escalate service issues that cannot be completed within agreed Service Levels.
  • Acts as hands and eyes for all network and server related requests or incidents.
  • Maintains all I.T. equipment's at client's stores and offices by conducting proactive preventive maintenance.
  • Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.
  • Analyze issues and develop resolutions in a timely manner.
  • Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement.

  • Technical Service Engineer

    1 day ago

    San Fernando, Central Luzon, Philippines BioSystems Full time ₱1,200,000 - ₱2,400,000 per year

    BioSystems designs, develops, manufactures, and markets analytical solutions, creating both reagent tests and analytical instrumentation for In Vitro Diagnostic (IVD) laboratories as well as industrial applications. Our goal is to improve health and well-being worldwide.To achieve this, we develop solutions based on the"One Health"concept for:•Human...

  • Technical Support Agent

    2 weeks ago

    San Fernando, Central Luzon, Philippines Nanoleaf Full time ₱1,200,000 - ₱1,500,000 per year

    Job description:We're seeking a Technical Customer Experience Specialist to join our dedicated support team, focusing on online chat, email, and video or call interactions with our valued customers. As a key member of our customer experience team, you will be at the forefront of providing technical support for cutting-edge Internet of Things (IoT) products,...

  • Regional Sales Coordinator

    1 day ago

    San Fernando, Central Luzon, Philippines Central Affirmative Company, Incorporated Full time ₱300,000 - ₱600,000 per year

    Summary:The Regional Sales Coordinator plays a key role in supporting the Sales Team by overseeing the performance of assigned retail outlets. This includes monitoring sales, coordinating with staff and partners, providing training, and ensuring that all efforts are aligned with company targets. The role also contributes to planning and executing sales...

  • field engineer

    1 day ago

    San Fernando, Central Luzon, Philippines Thaison Builder and Developer Inc. Full time ₱600,000 - ₱800,000 per year

    WE ARE HIRING: FIELD ENGINEER (WITH PRE-CAST EXPERIENCE)Location: Project Site Assignment-PampangaCompany: Thaison Builder and Developer Inc. Role OverviewWe are looking for a skilled and proactive Field Engineer with strong experience in Precast Construction. The Field Engineer will supervise site activities, ensure quality and accuracy of precast...

  • Regional Operations Supervisor

    1 day ago

    San Fernando, Central Luzon, Philippines Private Advertiser Full time ₱40,000 - ₱55,000 per year

    We are looking for a Regional Operation Supervisor to ensure the efficiency of operational processes. The role involves overseeing cash management, fraud prevention, and document control to support business operations. You will manage financial transactions, ensure compliance, validate records, and oversee operational support for the commercial...

  • Field Engineer

    1 day ago

    San Fernando, Central Luzon, Philippines Thaison Builder and Developer Inc. Full time ₱336,000 - ₱360,000 per year

    Role OverviewWe are looking for a skilled and proactive Field Engineer with strong experience in Precast Construction. The Field Engineer will supervise site activities, ensure quality and accuracy of precast installation, coordinate with contractors and suppliers, and support the project team in meeting timelines, safety standards, and project...

  • Technical Executive

    2 weeks ago

    San Fernando, Central Luzon, Philippines Freshlybaked Full time ₱400,000 - ₱600,000 per year

    The Technical City Executive is responsible for technical installations, troubleshooting, and maintenance of devices while managing day-to-day operational plans. This role also includes the collection of outstanding balances from clients, ensuring that financial obligations are met on time. This dual-role position is critical in delivering exceptional...

  • Adv. Customer/Technical Support Representative

    1 day ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Tech That Cares: Support Solutions That Make a Difference Step into the SaaS industry where purpose and innovation intersect. Join a global tech team creating platforms that help nonprofits change the world. Here, your expertise fuels impact, your time is respected, and your career flourishes without the burnout. Build software success stories and a life...

  • Technical Account Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Emapta Global Full time ₱150,000 - ₱200,000 per year

    Guiding Clients, Powering SolutionsBe the bridge between innovation and client success by ensuring seamless adoption, technical support, and trusted partnerships in the software industry. Grow your career on an international stage while staying close to home. Here, you'll gain global exposure, deliver impact, and leave your mark on the world of software...

  • training and compliance officer

    1 day ago

    San Fernando, Central Luzon, Philippines TRANSNATIONAL AVIATION SUPPORT SERVICES Full time ₱900,000 - ₱1,200,000 per year

    I. REASON FOR EXISTENCE OF POSITIONTo support the Compliance Manager in ensuring that a company complies with its outside regulatory and legal requirements as well as internal policies and bylawsII. DUTIES AND RESPONSIBILITIESReports directly to the Compliance ManagerProvides administrative support by implementing systems, procedures, and policies;...