Associate Customer Service Representative

6 days ago

Ayala Alabang, National Capital Region, Philippines onsemi Full time ₱250,000 - ₱500,000 per year

Job Description

  • Primary interface of onsemi to external customers and vise versa.
  • Provide customer satisfaction in processing customer orders.
  • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
  • Independently answer correspondence, manage meeting with customers, and handle complaints and requests.
  • Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

  • Provide tactical support for Sales and Marketing team.
  • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
  • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
  • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
  • Provide customer satisfaction in order management to maximize both the company and customer revenue.
  • Run reports using available tools and analyze the data in order to make decision and or identify trends.
  • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
  • Drive closure of exceptional requests.
  • Respond to customer complaints, requests, and inquiries in a professional and timely manner.
  • Comply with Customer Service business rules, techniques, and protocols

Qualifications

  • Bachelor's Degree in Business Management and or any Engineering related course.
  • Knowledge on basic semiconductor processes and terminologies is an advantage.
  • Willing to work on night and rotating shift schedule.
  • Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
  • Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
  • Knowledge in Salesforce CRM tool is an advantage.

About Us
onsemi
(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

About The Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines TapTalent Full time ₱15,000 - ₱30,000 per year

    We're Hiring: Customer Service Representative (CSR) We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Muntinlupa, Philippines. The ideal candidate will possess strong communication skills and a passion for helping customers, ensuring their needs are met with exceptional service. Location: Muntinlupa, Philippines...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱200,000 - ₱250,000 per year

    About the roleWe are looking for enthusiastic Customer Service Representatives to join our team at IGT Technologies Philippines, Inc. in Ayala Alabang, Muntinlupa City. This is a full-time role providing email and voice support to our travel industry clients. As a Customer Service Representative, you will be the first point of contact for our customers,...

  • Customer Service Representative

    11 hours ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time

    About the role We are seeking a passionate and dedicated Customer Service Representative to join our team at StaffSmart Outsourcing. This full-time position is based in Alabang, Muntinlupa and offers the opportunity to work in a dynamic, virtual environment. As a Customer Service Representative, you will be the point of contact for our clients, providing...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role As a Customer Service Representative at StaffSmart Outsourcing, you will play a vital role in delivering exceptional customer service to our clients. This full-time, Dayshift position is based in Alabang, Muntinlupa and offers the opportunity to work virtually.What you'll be doingRespond to customer inquiries and concerns through various...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱250,000 - ₱500,000 per year

    About the roleWe are seeking a Customer Service Representative to join our dynamic team at Valeros Velasco Tabernilla Proverify INC.' located in Muntinlupa City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service and support to our valued clients. As a non-sales position, your focus will be on...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines TASK AGENCIES INC Full time ₱20,000 - ₱40,000 per year

    The OpportunitySeeking enthusiastic individuals to join our dynamic team as Customer Service Representatives at our Alabang office. This is a fantastic opportunity for those with or without prior work experience to kickstart their career in a supportive and rewarding environment. As a Customer Service Representative, you will be the face of our company,...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSRs). This full-time role is based in Alabang, Muntinlupa and MOA, Pasay sites, and does not require any prior BPO experience. As a CSR, you will play a crucial part in delivering outstanding customer service...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱21,000 - ₱29,500 per year

    Customer Service Representative / Sales – BPO (Alabang Site)Location: Alabang, Muntinlupa CityWork Type: Full-timeSalary: ₱21,000 – ₱29,500* (Account-based)Schedule: Shifting | GraveyardAbout the RoleWe're hiring Customer Service and Sales Representatives for multiple Telco, Financial, and Retail accounts in our Alabang site.If you have excellent...

  • Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱260,000 per year

    About the role Join us as a Customer Service Representative and be part of our dynamic team that delivers exceptional customer experiences. In this full-time role, you will work remotely from the comfort of your home, providing support and assistance to our valued clients. Your primary focus will be handling inbound calls, addressing customer inquiries, and...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱300,000 per year

    Launch Your Career – Customer Service RepresentativeLooking for a job you can start right away? Join our Pioneer account and take the first step toward a rewarding career in the BPO industry. Our hiring process is fast and easyWhat's In It for You:Salary package up to ₱30,000No experience required – we provide full trainingAny educational background...